Insurance Customer Service Representative/Producer

Job Description

Are you an experienced insurance professional who enjoys helping clients but also has an interest in writing new business?

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We are looking for an Insurance Customer Service Representative / Producer to join our independent insurance agency. This is a great opportunity for someone who enjoys building relationships with clients, managing their day-to-day insurance needs, and identifying opportunities to provide additional coverage.

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As an independent agency, we represent multiple insurance companies, allowing us to offer our clients a variety of coverage and pricing options. You will have the opportunity to work with both personal and commercial insurance clients and develop long-term relationships.

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The Position

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The primary focus of this position will be customer service and account management , including assisting clients with policy changes, renewals, certificates, billing questions, claims, and coverage questions.

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We are also looking for someone who is comfortable with the sales side of insurance and can identify opportunities to quote and write new business. You do not need to be a high-pressure salesperson. We are looking for someone who can build trust with clients, understand their insurance needs, and recommend appropriate coverage.

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Responsibilities

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• Provide exceptional day-to-day customer service to personal and commercial insurance clients
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• Handle policy changes, endorsements, certificates, billing questions, and coverage questions
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• Process applications, policy changes, renewals, and cancellations
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• Quote and write new personal and commercial insurance business
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• Develop new business through existing client relationships, referrals, networking, and other opportunities
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• Communicate with multiple insurance carriers regarding underwriting and policy issues
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Qualifications

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• Illinois Property & Casualty Insurance License required or preferred
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• Experience with personal lines and/or commercial insurance
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• Strong customer service and communication skills
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• Ability and willingness to quote and write new business
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• Strong attention to detail and organizational skills
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• Professional, friendly, and confident when communicating with clients
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• Experience with an agency management system and insurance company rating systems preferred
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What We Offer

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• Competitive salary based on experience
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• Commission opportunities for new and renewal business
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• Access to multiple insurance carriers
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• Hybrid schedule
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• PTO and Paid Holidays
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• Supportive and professional team
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