Program Manager

Job Description

Job Description

Position Summary

We are seeking an experienced Program Manager to lead customer programs within a fast-paced electronics manufacturing (EMS) environment. In this role, you will serve as the primary customer contact, managing multiple projects from development through production while coordinating cross-functional teams to ensure programs are delivered on time, within budget, and to customer expectations.

Responsibilities

• Manage multiple customer programs from development through production.
• Serve as the primary liaison between customers and internal teams.
• Lead cross-functional teams across Engineering, Operations, Supply Chain, Quality, and Manufacturing.
• Monitor program schedules, KPIs, budgets, and customer deliverables.
• Drive customer satisfaction through effective communication and issue resolution.
• Coordinate Quarterly Business Reviews (QBRs) and act as the Voice of the Customer (VOC).
• Manage program profitability, backlog, revenue forecasts, Accounts Receivable (A/R), and Excess & Obsolete (E&O) inventory.
• Support contract reviews, customer negotiations, and continuous improvement initiatives.
• Utilize SAP to manage program activities and reporting.
• Travel to customer and supplier sites as needed (up to 25%).

Qualifications

• Bachelor's degree in Business, Engineering, or a related field (or equivalent experience).
• 7+ years of Program Management experience in an EMS, contract manufacturing, or high-tech manufacturing environment .
• Proven experience managing multiple customer programs simultaneously.
• Strong knowledge of manufacturing operations, supply chain, and customer account management.
• Experience with SAP and Microsoft Office (Excel, Word, PowerPoint).
• Experience managing KPIs, revenue forecasts, backlog, and program profitability.
• Lean Manufacturing, Six Sigma, or Continuous Improvement experience is preferred.
• Excellent communication, organizational, leadership, and problem-solving skills.
• Ability to build strong customer relationships and lead cross-functional teams.

Preferred Experience

• Electronics Manufacturing Services (EMS)
• Contract Manufacturing
• PCBA Manufacturing
• Customer Account Management
• New Product Introduction (NPI)
• ISO Quality Systems
• Manufacturing Operations
• Supply Chain and Production Plannin

Company Description

ATR International is a staffing and workforce solutions firm providing high‐quality talent across a wide range of industries, including technology, operations, and professional services.

Company Description

ATR International is a staffing and workforce solutions firm providing high‐quality talent across a wide range of industries, including technology, operations, and professional services.