Sales Operations Representative (Ft. Worth, TX)

Callaway Golf Company

Callaway Golf Company is a premium golf equipment, gear and apparel company with a portfolio of global brands, including Callaway Golf, Odyssey, TravisMathew, and OGIO. Through an unwavering commitment to innovation and premium craftsmanship, Callaway designs, manufactures, and sells high-performance golf clubs, golf balls, apparel, bags, and other accessoriessetting the standard for performance in the game of golf.

Our Mission: To create demonstrably superior and pleasingly different products powered by innovative technology and premium craftsmanship enabling golfers of all abilities to play their best and find more joy in the game.

Our company is a blend of experience and diverse backgrounds, and together we look to leave the past behind while moving the game forward.

This position sites onsite in Fort Worth, TX

Roles And Responsibilities:

Order Management

• Responsible for customer order entry, order changes and order inquiry related to key accounts, special programs, close-out, VIP, and internal orders. Must be able to enter standard and custom orders ensuring all business rules are followed and conducted.
• Responsible for understanding current sales programs and be able to enforce guidelines or seek approval from appropriate authority on special requests.
• Responsible for maintaining current product availability records and knowledge of current and past product offerings and in addition to providing accurate information on stock status or estimated product delivery.
• Assist with any special project as needed.

For Custom And Stock Orders

• Responsible for creating deliveries on orders and coordinating with the distribution center and Production to ensure priority orders or orders with special shipping requests are conducted.

For Logo Orders

• Process customer logo orders and artwork
• Manages all logo orders through the approved artwork process.

Technical Competencies (Knowledge, Skills & Abilities)

• Must be able to work in a fast-paced environment.
• Customer Service experience
• Ability to understand priority needs of the company and adjust when necessary or when directed.
• Demonstrate good verbal and written communication skills and be able to relate to all level of employees.
• Must be self-motivated and detail oriented.
• Knowledge of Microsoft Excel and Word
• Ability to read and interpret instructions, policy, procedures, program information, etc.
• Ability to multi-task and problem solve.
• Knowledge of Callaway Golf's full product line and its specifications

Education And Experience:

• High School diploma, College degree or work experience preferred.
• Computer experience required / Excel / Word experience preferred.
• SAP experience preferred.
• Customer Service experience / background preferred.

Disclaimer

This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this position description changes the at-will employment relationship existing between the Company and its employees. Distribution of this item outside of the Company without an authorized release is a violation of Company policy.

De&I And EEOC:

Inclusion & Diversity: As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day.

If your experience is close to what we're looking for, please consider applying. Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diverse backgrounds and experiences make for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply. We look forward to learning more about you.