FOH Operational Manager

The Chick-fil-A Operational Manager has the responsibility for directing the daily operations of a quick service restaurant, ensuring compliance with company standards in all areas of operations, including production, preparation, customer relations, restaurant maintenance, inventory management, team management, recruiting, ensuring the highest quality products and services are delivered to our customers and other duties as required. Essential Functions Serve as subject matter expert for operations Model hospitality with all who come in contact with our restaurant Communicate effectively, share ideas, and take a positive approach to all situations Attend and actively participate in developmental meetings Manage and facilitate daily operations of the restaurant Think critically to resolve issues as they happen in real-time; think proactively to spot potential issues before they arise Lead by example on holding all Team Members to policy standard, ex. Timeliness, grooming, cell phones, uniforms, etc. Partner with Training and Personnel Director as needed. Teach, train, and coach all hold all Team Members to policy standards, as listed above Partner with director to set team goals, share the score visually, and celebrate the wins Partner with Operations Director as needed to provide additional training for team members Check behind shift leaders to ensure purposeful setups to put people in the right spots (effective game plans) Perform weekly assessments and provide feedback regarding current Team Member behavior Partner with Personnel Director to conduct annual review process of Direct Reports Train, Teach, and Coach the Team Leader Direct Reports and Team Member indirects as necessary to ensure excellent quality and production standards are delivered Requirements Must have previous management experience We specifically value the following behaviors and skills: Care - You care genuinely about your team, your guests, and your community Humbleness - You graciously treat every individual as a friend Urgency - You move with purpose, focus on what is most important, when it is most important Growth Mindset - You are intentional about improvement, always striving to be your best self Ownership - You own your mistakes and share in your success Self Awareness - You have a deep understanding of yourself, your emotions, what motivates you Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them. Free Meals - Enjoy your favorite Chick-fil-A menu items during your break. Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends. Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills. Scholarship Opportunities - Interested in pursing college? We can help. Work Directly With A Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future. Work at a Great Place - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A. #J-18808-Ljbffr Hunter Super Techs - TurnPoint