Product Support Manager - Marine

Product Support Manager – Marine Pioneer A dynamic role managing product support and service advisement for international marine key customers, fleet operators, shipyards, and service networks. Responsibilities Serve as technical point of contact for all service‑related field issues. Initiate, coordinate and support failure analysis, ensure proper rectification measures are defined and implemented. Identify and implement service concepts to enhance strategic relationships with major customers. Coordinate with project teams across multiple international sites, ensuring resources, tools and infrastructure are available for successful project execution. Implement and communicate customer requirements, support maintenance contracts, and ensure uptime. Generate potential sales and service leads, oversee technical scope and correctness of offers and orders. Optimize efficiency of maintenance contracts. Drive continuous development and improvement of processes and collaboration models to support customers with products, following MTU standards. Initiate product improvements and measures to enhance product quality/reliability in collaboration with in‑house departments. Promote a safety and compliance culture, living the Rolls‑Royce Code of Conduct. Execute special projects as required. Basic Requirements Authorized to work in the U.S. without sponsorship. Bachelor’s degree in Mechanical Engineering. 5 years of service engineering support experience in after‑sales; or 9 years of experience in service engineering support within after‑sales. Ability and willingness to travel 50‑90% (domestic and international on short notice). Preferred Qualifications Excellent experience in marine industry and service support. Strong knowledge of principles and processes for providing customer services, including needs assessment, quality standards, and customer satisfaction evaluation. Deep understanding of heavy‑duty diesel engines and/or internal combustion engines. Fluent written and spoken English; additional languages preferred. Excellent communication skills and ability to adapt to various management levels and cultures. Strong strategic thinking, big‑picture orientation, self‑starter, and ability to work independently. Effective problem‑solving and decision‑making abilities. Excellent organizational, planning and follow‑up skills. Strong analytical ability for complex issues. Proficiency with PC and Microsoft Office Suite. Compensation & Benefits Salary: $103,576 - $168,311 per annum (based on experience and market). Location: Novi, MI. Benefits include health, dental, vision, disability, life, accidental death & dismemberment insurance; flexible spending and health savings accounts; 401(k) with company match; Employee Assistance Program; Paid Time Off; paid holidays; parental and family care leave; tuition reimbursement; long‑term incentive plan. Equal Opportunity Statement Rolls‑Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics. We are committed to creating a respectful, supportive, and empowering workplace. Job Posting Date: 01 May 2026; Pay Range: $103,576 - $168,311 Annually. #J-18808-Ljbffr Rolls-Royce plc