Commercial Insurance Account Manager

Benefits:

WFH options

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Position Summary: We’re seeking a Commercial Insurance Account Manager to support and retain a book of small to mid-sized commercial clients in a small agency environment. This role is ideal for someone who is resourceful, detail-oriented, and comfortable wearing multiple hats - supporting producers, managing carrier relationships, and delivering personalized, high-touch service.

Key Responsibilities:

Serve as the primary point of contact for commercial clients, handling coverage questions, policy changes, billing, and certificates of insurance

Manage the full renewal process, including gathering information, marketing accounts, and presenting options

Process endorsements, cancellations, reinstatements, audits, and other policy transactions

Issue certificates of insurance accurately and in a timely manner

Partner with producers and underwriters to negotiate terms and secure competitive coverage

Maintain strong carrier relationships and ensure accurate, compliant submissions

Assist clients through the claims process, providing guidance and follow-up

Support general agency operations as needed, including admin tasks and process improvements

Qualifications:

Prior commercial insurance experience

Active Property & Casualty license (must be willing to obtain)

Knowledge of commercial lines insurance products

Experience with agency management systems

Background in a small or independent agency preferred

Skills:

Strong organizational and multitasking abilities

Independent, proactive work style

Customer-focused communication with a personalized approach

High attention to detail and problem-solving mindset

Team-oriented with a willingness to support where needed

We take pride in how we show up for our clients and for each other. Our team is guided by the following values:

Integrity: Always do the right thing, even when no one is looking

Never Stop Learning: Continuously grow your knowledge to better serve clients

Strive to Be the Best: We’re competitive and driven—because winning matters

Understand First, Then Advise: We listen first so we can provide the right solutions

Respect Each Other: A strong team starts with how we treat one another

Exhibit Professionalism: We lead with professionalism to build trust and reduce friction