Desktop Support Technician

Location Petersburg, VA 23805 (Onsite; M-F, 8-5?) Top Skills Per Manager Ability to work independently/limited supervision Interpersonal skills (service mindset) Purpose Provide desktop support to resolve end user technical issues in a timely fashion in order to maintain customer satisfaction. Install, troubleshoot, & maintain a wide variety of equipment & applications. Work as part of a cross-functional IT Infrastructure team. Customers are onsite & remote end users. Essential Functions Provide responsive support for end users with deskside & walk up support issues for PCs, network printers, video conference equipment, & other local IT hardware & software packages. Use remote management to assist end users who are working offsite. Imaging of new PCs & clients for back office & manufacturing system use. Set up & support of cellular devices for end users. Inventory control of patch cables, video cables, peripherals & other IT items. Assist in ordering & receiving equipment, as required. Comply with internal & external regulations & procedures. Follow all safety & environmental requirements in the performance of duties. Other duties as assigned. Physical Requirements Ability to work in an open-office environment with the possibility of frequent distraction. Qualifications Minimum of two (2) years of IT experience required, preferably in a customer-facing role. Associate's Degree in Computer Science, Information Technology from an accredited college required. May consider a High School Diploma/GED with four (4) years of IT experience. Hands on hardware troubleshooting experience, including desktop & laptop PCs, barcode scanners, AV systems. Experience with applications such as MS Office & Teams a plus. Experience with ticketing systems such as ServiceNow a plus. Experience with iPhones & iPads support a plus. Operational experience – hands on support for end-user technical issues in an operating facility a plus. Excellent problem-solving skills a plus. Excellent & friendly customer service skills a plus. Excellent oral & written communication skills a plus. #J-18808-Ljbffr