Account Manager- Logistics Brokerage

Job Description

Job Description

Join TCI Global Logistics as a Brokerage Account Manager!

Are you a dynamic communicator with a sharp sense for logistics and a passion for building lasting customer relationships? At TCI Transportation , we’re looking for a Brokerage Account Manager to join our growing team in North Richland Hills , TX , and be a key player in our mission to deliver exceptional service and innovative freight solutions.

As a Brokerage Account Manager, you will take full ownership of customer accounts — overseeing daily operations, identifying opportunities for growth, and delivering industry-leading service. Reporting directly to the Director, this role requires a go-getter who thrives in a fast-paced environment and is passionate about building meaningful customer connections.

• Serve as the primary point of contact for assigned customer accounts.

• Coordinate shipment builds, order entry (manual and EDI), and scheduling.

• Facilitate route optimizations through efficient routing and planning.

• Maximize revenue and load volume while delivering top-tier service.

• Maintain weekly communication with all assigned clients.

• Foster and grow customer relationships through trust and performance.

• Provide accurate quoting and pricing by collaborating with the pricing and sales team.

• Ensure precise billing and collaborate with Credit on payment issues.

• Anticipate customer needs and resolve shipping challenges efficiently.

• Collaborate cross-functionally to meet and exceed customer expectations.

• A self-starter who takes initiative and owns results.

• A problem-solver who thrives on tackling complex challenges.

• A strong communicator with excellent interpersonal skills.

• Organized and capable of managing multiple customers simultaneously.

• Energetic, accountable, and committed to delivering outstanding service.

• Work with a passionate team and grow your logistics career in a supportive, family-owned company.

• Family-owned since 1978 with a legacy of trust and innovation.

• We live by our values: Integrity, Accountability, Creativity, and Teamwork.

• We're committed to each other’s success and our customers' satisfaction.

• A "Can Do" attitude isn't just a motto—it’s how we operate.