Zone Team Leader

Position Overview The Zone Team Leader (ZTL) is responsible for guiding and directing the successful operation of a specific zone on the store’s retail sales floor. The ZTL oversees a team passionate about merchandising and selling, ensuring an exceptional associate and customer experience. Responsibilities include all aspects of merchandising, customer service oversight, and store operations. Primary Responsibilities Successfully execute established procedures for the assigned store zone, including merchandising, power aisle compliance, MOS/GVC/Ollie’s Follies, signage, displays, replenishment, pricing, ad sets, and daily recovery. Ensure that store standards, Ops Center compliance, seasonal transition planning, inventory processes, and company programs meet all operational expectations. Oversee the Door to Floor process to ensure merchandise is planned for and received properly, and that the sales floor is stocked on time. Provide supervisory responsibility for associates operating within the assigned zone. Ensure associates receive daily tasks and are productive. Maintain customer service standards in line with company expectations. Ensure proper scheduling and staffing for unload/processing of merchandise to the sales floor. Communicate company directives and programs to store associates and ensure timely completion of follow‑up items. Perform all functions to open and close the store when needed. Complete any additional responsibilities and/or duties as assigned. Qualifications High School diploma or equivalent (required). Minimum of two years of retail supervisory experience in a mid‑size to large retail or service‑oriented business. Ability to work on site/in person evenings, weekends, and holidays on a regular basis. Ability to read, write, and speak English. Ability to exercise sound judgment and preserve confidentiality of information. Accuracy and attention to detail. Ability to organize and prioritize a variety of tasks and activities, working within strict timeframes and deadlines. Knowledge of industry terms and processes. Ability to effectively communicate information and delegate tasks. Outstanding interpersonal and listening skills. Physical Requirements Ability to lift and carry up to 50 pounds. Ability to push and pull up to 35 pounds. Ability to stand for extended periods. Ability to bend and twist frequently. Ability to grip, reach, and pinch with arms and hands frequently. Ability to squat, kneel, balance, and climb occasionally. Ability to work in a constant state of alertness and safe manner. Must have the ability to operate a motor vehicle and hold a valid state‑issued license. Compensation This pay represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. Pay ranges may vary in other locations. Actual associate pay will be based on work location, position, experience, skill level, qualifications, and other relevant factors. Associate will not be compensated below the minimum wage for the specific location where the individual has applied in accordance with city, county, and state requirements. New Hire Starting Pay: $17.25 – $18.25. Benefits Medical, Dental, Vision, and RX coverage begins after 90 Days of employment. 401(k) with generous company match and immediate vesting. Strong career growth+talent development culture. 20% associate discount on all Ollie’s purchases. Vast array of voluntary benefits. EEO Statement Ollie’s is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation and identity, national origin, age, veteran’s status, disability, or any other legally protected status. #J-18808-Ljbffr Ollie's Bargain Outlet, Inc.