Program Director III

Overview Coordinated Care Agency works collaboratively to provide a continuation of services from shelters to permanent supportive housing to individuals and families who have experienced homelessness in King County. We believe that everyone deserves a safe, affordable place to call home. People experiencing homelessness come to us with complex histories; it takes a highly collaborative, creative team to help end the cycle of homelessness permanently. Grounded in this philosophy, the CCA Division Director is an integral part of a team that provides leadership, vision, and support to a diverse group of shelter programs serving households experiencing homelessness in King County. Thea Bowman Apartments in Kent, Washington is an 80-unit, permanent supportive housing community with 24/7 staff and on-site support services. There are 36 units set aside for homeless veterans, and the remaining units serve single adults under the age of 62 who are chronically homeless at the time of move-in. Thea Bowman operates from a Housing First / Harm reduction / Trauma Informed supportive services model and always recognizes and fosters the dignity and value of each individual resident—while focusing on the safety, quality of life, and well‑being of everyone residing, visiting, or working there. Position Description: The Program Director provides leadership and support to the 24/7 services and facilities staff. In addition to overseeing the day-to-day operations, the Program Director coordinates with community partners to create a service-rich environment for the residents. This position offers an exciting opportunity to develop and expand Housing First and Harm Reduction best practices that honor and respect the dignity of each resident. This position is compensated at $99,750.14 per year. Full‑time, 40‑hour position includes a competitive benefits package: Medical, dental, and vision coverage, plus life insurance and long‑term disability Health Savings Account (HSA) and Flexible Spending Account (FSA) options Generous paid time off, including paid sick leave, 15 vacation days, 12 paid holidays, and 1 personal holiday CCS/CHS 403(b) Employee Savings Plan Employee Assistance Program (EAP) Responsibilities Supervision/Leadership Provide supervision, leadership, and mentoring Develop and sustain a culturally and ethnically diverse work environment Oversee staff hiring, recognition, annual reviews, and disciplinary actions Promote and support best practices in Housing First / Harm Reduction, Loss and Grief, Trauma‑Informed Care, Aging in Place, and other relevant topics Supportive Services/Resident Relations Build community and promote a comfortable home for all residents Eviction Prevention: develop creative strategies and interventions to support residents who are at risk of losing their housing Emergency Response: provide leadership in de‑escalation and crisis intervention when necessary Resident Care: ensure quality end‑of‑life care for residents; support staff and residents coping with loss and grief Property Management & Compliance Maintain 95% occupancy standards Oversee compliance when filling vacant units Adhere to Washington Tenant‑Landlord law when issuing legal notices Ensure data quality on several platforms Fiscal Management Submit timely billings, reports, and invoices Ensure timely and accurate rent collection Prepare annual housing and services budget and funder budgets/applications Practice strong fiscal stewardship through monitoring and controlling expenses Facilities Management Plan long‑term building improvements and preventative maintenance projects Conduct regular apartment and building inspections and pest control Develop the property’s emergency preparedness plan and safety protocols Other Maintain regular, scheduled office hours Respond to after‑hours emergencies and share on‑call responsibility Develop and maintain partnerships with organizations to support low‑income housing Perform other duties as assigned Job Conditions: This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, bedbugs, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, and odors. Working conditions include interruptions, crisis response, and regular interactions with individuals who are dealing with issues of chemical dependency and/or mental illness, or are experiencing anger or frustration. Qualifications Minimum Qualifications Four years of experience working in social services or low‑income housing (BA in Human or Social Services plus two years of work experience may substitute for the work requirement) Two years of experience working in a Housing First/Harm Reduction service delivery model, either in housing or shelter Strong supervisory and leadership skills: hiring, coaching, training, and evaluating Knowledge of the issues and obstacles encountered by chronically homeless persons with substance‑use disorders Demonstrable skills in addressing mental health, domestic abuse, and substance‑use disorders, crisis intervention, and other issues related to homelessness Ability to communicate effectively, both orally and in writing Proficiency in word processing and spreadsheet applications; ability to learn property management software Support and uphold the mission, beliefs, and values of Catholic Community Services (CCS) Demonstrate the necessary attitudes, knowledge, and skills to deliver culturally competent services and work effectively in multi‑cultural situations Preferred Qualifications MSW or other Master’s level degree Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position. We will not tolerate attitudes, behaviors, or statements that alienate, offend, or injure any person associated with CCS because of their racial or ethnic origin. We will enable and support all efforts to become aware of and eliminate racism and racist behaviors within CCS and the broader community. We will take exceptional steps to identify and root out such biases, especially where there appear to be long‑standing, institutional patterns of unacceptable behavior or lack of performance. #J-18808-Ljbffr Catholic Community Services