Food and Beverage Supervisor

$23 - $25 per hour

Mirbeau Inn and Spa Rhinebeck

Plymouth, MA

SHORT DESCRIPTION/JOB SUMMARY:

Empower teams. Elevate experiences. Mirbeau Inn & Spa is seeking a polished and professional Food & Beverage Supervisor who understands the rhythm of hospitality and the impact of thoughtful leadership. This role supports our front-of-house dining team in delivering a refined, wellness-inspired culinary experience that reflects Mirbeau's commitment to genuine hospitality. Our ideal candidate is a detail-driven, reliable professional who thrives in high-standard environments and leads with composure and integrity. With a passion for creating memorable guest moments, the right individual fosters a supportive, high-performing team while ensuring seamless, elevated service.

Are you ready to lead where only the best of the best belong?

Come find your balance- and your future- with us.

Pay Rate: $23.00- $25.00

DETAILED DESCRIPTION:

At Mirbeau, we've spent more than 25 years delivering award-winning hospitality rooted in wellness, care and excellence. As a Forbes-rated, family-owned company, we're committed to creating a workplace where our people feel supported, respected and empowered to grow. That's why health, balance and well-being are core values in everything we do.
As a Food & Beverage Supervisor, you will oversee daily front-of-house operations with composed professionalism, ensuring every detail of service reflects Mirbeau's high standards of hospitality. This hands-on role is essential to maintaining the flow, operational efficiency, and refined atmosphere that defines our guests' elevated dining experiences. By leading with integrity and purpose, you'll inspire and support a team dedicated to delivering memorable, wellness-focused moments for every guest.
Job Responsibilities:
- Guest Experience & Service
  - Lead and supervise the front-of-house team to consistently exceed guest expectations
  - Ensure prompt, efficient, and elevated food and beverage service throughout all dining areas
  - Greet spa and restaurant guests warmly using Forbes and Mirbeau-approved service language
  - Maintain a thorough knowledge of current spa, dining, and room packages to support informed guest interactions
  - Promote positive guest relations; address complaints, concerns, and special requests with professionalism and urgency
  - Monitor guest flow, manage reservations, and optimize floor plans to enhance seating and service efficiency
  - Maintain deep knowledge of all menu offerings, including ingredients, preparation methods, and presentation standards
  - Safely manage allergy-related requests and ensure all team members follow appropriate protocols
  - Support event staff as needed to ensure seamless service across all guest experiences
- Team Leadership
  - Lead by example, fostering a culture of accountability, respect, and continuous improvement
  - Monitor staff appearance, demeanor, and professionalism to uphold Mirbeau's refined service standards
  - Coach and support staff regularly to enhance performance and uphold service consistency
  - Recognize strong performance and address concerns through timely, solutions-focused feedback
  - Collaborate with HR and leadership on disciplinary actions, ensuring consistency and fairness
  - Assist with hiring and onboarding of FOH team members when necessary
  - Cash out service staff at end of shifts, verifying sidework completion and proper close-out procedures
  - Assign and oversee FOH staff sidework to ensure shift and service preparedness, cleanliness and consistency in all service areas
  - Support staff with daily operational needs
- Operations & Administrative Duties
  - Oversee daily FOH operations to maintain smooth service flow and guest satisfaction
  - Maintain effective communication and coordination with kitchen and back-of-house teams
  - Collaborate with other departments to deliver seamless, resort-wide guest experiences
  - Manage and review reservations for the [dining venue]
  - Utilize the POS system for order entry, payment processing, corrections, voids, and end-of-day reporting
  - Maintain POS expertise, including the entry of new menu items and system updates
  - Organize, maintain, and ensure cleanliness of all FOH and service areas
  - Monitor and adjust staffing levels based on business needs and forecasted volume
  - Ensure proper sanitation and housekeeping throughout all F&B areas
  - Attend and participate in staff meetings, trainings, and events as required
  - Ensure proper handling and reporting of guest accidents and safety-related incidents
  - Recognize and manage potentially intoxicated, disruptive, or inappropriate guests with urgency and professionalism
  - Support additional front-of-house or cross-departmental duties as assigned

Qualifications, Skills & Educational Requirements:
- Education & Experience
  - Associate's degree in restaurant or food service management or a minimum of 3 years of supervisory or management experience in a high-volume, fine dining environment
  - Experience in high-end or fine dining settings strongly preferred
  - Comprehensive knowledge of the food & beverage industry
  - Ability to work evenings, weekends, and holidays required
- Leadership & Professionalism
  - Leads with intention, integrity, and purpose
  - Demonstrates strong team leadership and the ability to foster a collaborative work environment
  - Maintains composure and clear thinking under pressure, resolving issues with sound judgment and professionalism
  - Consistently polished, well-groomed, and professional in appearance and demeanor
  - Maintains confidentiality and discretion with guest information, staff relations, and internal operations
- Service & Communication
  - Exceptional guest service skills with a focus on creating elevated, personalized experiences
  - Friendly, approachable, and able to build strong rapport with guests, staff, and leadership
  - Courteous and composed during high-pressure or challenging guest interactions
  - Takes pride in thoughtful, detail-driven service that reflects Mirbeau's elevated hospitality standards
  - Excellent verbal and written communication abilities
  - Strong, articulate communicator with the ability to lead and motivate a team
  - Highly organized and detail-oriented, with strong multitasking capabilities

Employee Perks and Company Incentives:
- Discounted rates for services and retail items within the spa!!
- 401K with company match
- Medical, Dental, Vision and Life Insurance Plan
- Employee Assistance Program and Resources
- Paid time off for full-time AND part-time employees!!
- Holiday Pay
- Career advancement potential within the company
- Anniversary Program!!
- Work Performance Incentives
- And more!!!

Are you ready to lead where only the best of the best belong?

Come find your balance- and your future- with us.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply

Vacancy posted 4 days ago

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