Scheduling Coord - Ortho

Scheduling Coordinator - Floater

Orlando Health Jewett Orthopedic Institute

West Region

Full Time: Monday-Friday, 8:00 AM - 5:00 PM.

Department: Orthopedics

Location: This position will travel to multiple locations - Brandon, Tampa, Wesley Chapel, & Zephyrhills.

Job Summary: The Scheduling Coordinator will communicate regularly with physicians, which may include, patients, ancillary and surgical areas to involve scheduling, rescheduling, and cancellation of single/multiple tests and procedures.

Why is Orlando Health your best place to work?

Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs. Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs. Financial & Retirement – Up to 5% employer match on retirement contributions. Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options. Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
• Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
• Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy
• Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
• Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
• Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
• Consistently reviews the schedules daily and communicates all changes to appropriate staff.
• Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
• Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
• Identifies customer service issues and resolves or initiates necessary follow-up.
• Adheres to all portions of the Orlando Health Professional Appearance Policy at all times.
• Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Maintains regular communication with the practices regarding scheduling matters, as deemed necessary.
• Attends departmental meetings/in-services and participates in process improvement initiatives.
• Assume the responsibility for professional growth and development.

Qualifications

Education/Training

• High school graduate or equivalent.
• Must complete Orlando Health medical terminology course within 90 days of hire.

Licensure/Certification

• None.

Experience

• One (1) year of retail, customer service or health care.
• Computer experience required.