Customer Service Associate (Entertainment Center)

Round One is currently hiring Customer Service Associates in multiple departments: Bowling and Events Department. Food & Beverage Department. Amusement (Arcade) Department: Closing shift-store closes at 2:00am. Cleaning (Facilities) Department. High School Diploma or GED required. Open availability or flexibility to work on weekends/holidays and closing shifts preferred (store closes at 2:00am). Essential Duties Overview Engage customers to determine whether their needs are met. Maintain inventory levels in amusement games. Keep games and counters clean and visibly attractive to customers. Respond responsively and politely with a friendly demeanor to customers’ requests. Answer phone calls for all general inquiries. Perform special projects and other miscellaneous duties as assigned by management. Amusement Operate POS registers for game card sales and prize redemptions. Maintain arcade and redemption inventory. Keep the game floor clean, stocked, and welcoming. Perform open and close procedures and assist guests as needed. Bowling and Events Assign lanes, lend equipment, and support in-store bowling promotions. Clean and reset bowling and activity areas. Provide excellent customer service and attention for parties and events. Assist with basic maintenance and customer instruction. Process sales, handle reservations, and support parties and events. Food and Beverage Prepare and serve food and drinks. Operate POS systems and clean the kitchen and dining areas. Open and close food service area and manage inventory. Support other departments when needed. Cleaning Keep the entire store clean including restrooms, furniture, and arcade areas. Use cleaning equipment properly and safely. Launder cleaning rags, wash windows, and follow MSDS protocols. Assist the Facilities team with cleaning needs. Non-Essential Duties Conduct alcohol and age restriction control by company policies. Conduct lost and found procedures by company policies. Seek constant improvement or more efficient and less expensive ways and means in department work processes. Comply with and maintain confidentiality of all company policies and procedures. Maintain a clean and safe working area. Qualifications High School diploma and a minimum of one to two years of experience in a hospitality or retail environment. Work Environment Regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected. The noise level in the work environment is usually loud. Physical Demands Bend, stretch, twist, climb, and have a high level of mobility/flexibility in small spaces. Stand and walk for extended periods without breaks during busy times; use hands/fingers to handle, feel, and reach. Lifting and/or moving up to 100 lbs with assistance is required. Benefits 1 hour to play (non-prize) arcade games per week. 90 minutes of bowling per week (shoes included). 1 hour of karaoke/billiards per week. 50% discount on food items per working shift. 1 complimentary beverage per working shift. The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The information contained herein is subject to change at the company's discretion. #J-18808-Ljbffr Round1 Entertainment Inc