Medical Call Center Representative

Position Overview Join the founding team for our new Rocklin clinic opening in March 2027. As a Medical Call Center Representative, you will serve as a vital link between patients and care teams, helping ensure patients receive timely, compassionate, and person-centered service. If you are passionate about helping others, building meaningful connections, and making a difference in your community, we would love to have you join us. Schedule 9:30 a.m. – 6:30 p.m. Anticipated Start Date September 2026 Hourly Pay $23.20 – $25.00 Benefit Highlights Employer‑paid Health Insurance (medical, dental and vision): 100% for employee and 80% for dependents. 17 days PTO per year, 11 paid holidays, 8+ sick days (1 hour for every 30 hours worked). Retirement plan with 6% match. Your Responsibilities Field inbound calls from patients with professionalism and compassion. Schedule appointments and coordinate with healthcare providers. Provide accurate information on services, procedures, and general health inquiries. Escalate urgent matters to appropriate medical staff promptly and efficiently. Qualifications Required experience: High school diploma or GED. 1 year of hands‑on experience answering high‑volume phone calls. Proficiency using a computer, preferably health record systems. Strong customer service approach to problem‑solving situations. Strong knowledge of medical terminology. Equal Employment Opportunity Statement Chapa‑De recognizes that our strength lies in our people. We are committed to the principles of equal employment and complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of Chapa‑De to maintain a work environment free of harassment, discrimination, or retaliation. We provide reasonable accommodation to enable qualified individuals with disabilities to perform the essential functions. Preference in filling vacancies will be given to qualified Indian applicants in accordance with the Indian Preference Act (Title 25, U.S. Code, Section 472 & 473). We comply with California Department of Public Health Requirements. #J-18808-Ljbffr