Technical Support Manager
Omni
Technical Support Manager
We are looking for a Technical Support Manager to lead and grow our Product Expert team in San Francisco. In this role, you'll empower a diverse team to deliver best-in-class support at the intersection of BI and AI. You'll serve as a technical leader and a strategic bridge, ensuring our customers, Product, and Engineering teams stay perfectly aligned.
You will:
- Ramp up alongside the team to work directly with customers, modeling the high-touch "Advisory" relationship we promise to each customer.
- Take full ownership of team output, helping unblock issues as needed and ensuring every member has the tools, mindset, and coaching to succeed.
- Lead the sourcing and screening of new talent while mentoring existing members to foster a culture of customer focus, continuous growth, and technical excellence.
- Identify friction points in support processes and implement scalable solutions to unblock the team.
- Synthesize customer pain points into actionable insights for the Product and Engineering teams to help shape our roadmap.
About you:
- 5+ years in technical, customer-facing roles (Support, SE, or Consulting), with 1–2+ years leading or managing teams.
- Strong SQL skills and familiarity with modern BI & AI stacks (Looker, DBT, Snowflake, BigQuery, Agentic workflows).
- You thrive in high-growth environments and enjoy "building the playbook while playing the game.
- You can translate complex architectural issues into clear, business-focused outcomes for any stakeholder.
Location
San Francisco (Hybrid). We work from the office 3 days a week to foster collaboration and move quickly.
Why Join Us
- Passionate, supportive team with extensive experience in the space (including founders from Looker and Stitch Data) all working together to win as a team
- Health, dental, and vision insurance
- 401(k) Plan
- Unlimited PTO
Omni is an equal opportunity employer. We value diversity and encourage you to apply even if you don't check every single box. Please, let us know if you need any reasonable accommodations during the interview process.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Technical Support Manager in San Francisco, CA vacancy
- ...Technical Support Operations Manager Rad AI is seeking a Technical Support Operations Manager to build, optimize, and maintain the complex systems, automation pipelines, and engineering support workflows behind our mission-critical platform. This is a net-new role...SuggestedFull timeFlexible hoursShift work
$89.16k - $111.45k
..., and emerging platforms.The Audience Engagement & Membership Manager will run Snap membership programs, build our presence on video... ...communications that sound like SnapManage outside vendors or contractors supporting membership operations when neededVideo and Platform...SuggestedFor contractorsCasual workFreelance- ...ConsistentDo the Right ThingNothing in this job description restricts management's right to assign or reassign duties and responsibilities to... ...follow up with members and prospective members in the club.Support club operational tasks and initiatives as needed. Financial...SuggestedHourly payWork at officeImmediate startWeekend workDay shiftAfternoon shift
- We are seeking a Senior Director, Client Partner to serve as the "CEO" and P&L owner of one or multiple client accounts, owning senior-level client relationships and successfully ensuring the quality, integrity, value and financial metrics of the portfolio. Our ideal candidate...Suggested
- ...Senior eDiscovery Project Manager Employment Type: Full-Time CGS is seeking a Senior... ...Project Manager to join our team supporting the legal organization within a large Federal... ...interpersonal skills with both eDiscovery technical teams and non-technical business leaders...SuggestedFull timeWork experience placementFlexible hours
Contact Government Services LLC
San Francisco, CA1 day ago $150k - $350k
...California (US-CA), United States (US). Managing Director, Client Executive - The Bay... ...actual work location, relevant experience, technical skills, and other qualifications. This... ...ensures we can provide timely and effective support tailored to each client’s needs. While...Temporary workWork at officeRemote workFlexible hoursNTT DATA, Inc.
San Francisco, CA2 days ago- ...plans, and ultra-high net worth private clients implement and manage custom investment portfolios that generate outperformance so that... ...Client Director to join our Global Client Solutions team, supporting all client types-including endowments, foundations, pensions, and...Work at officeLocal areaWorldwide
Cambridge Associates
San Francisco, CA1 day ago - ...Relationship Management & Retention Serve as the primary relationship manager for a portfolio of clients in the San Francisco region,... ...service. Team Leadership & Collaboration Work with Associates to support client service and business development activities; reporting...
Cambridge Associates
San Francisco, CA4 days ago $91k - $321.5k
...Senior Manager, R&I Managed Services Deals Desk The Opportunity: As a Senior Manager in the R&I Managed Services Deals Desk, you will... ...project success Modeling and reinforcing professional and technical standards, including adherence to regulatory guidelines and the...H1b$95k - $120k
...building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer... ...we work and grow as a team. About the Role As an Office Manager on our Workplace Services team, you will be the backbone of our...Full timeWork at officeLocal areaDecagon
San Francisco, CA18 hours ago$20 per hour
...Position Title: Membership Director Reports to: General Manager, Regional Director of Sales Compensation: Hourly rate up to... ...Conduct daily meetings with staff to discuss goals and provide support Follow-up with staff regarding each tour and presentation Ensure...Hourly payFull timeLocal areaCrunch Fitness
San Francisco, CA1 day ago$158k - $180k
...as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers® “Best Law Firms”. Position Summary... ...serves as an operational leader for discovery and litigation support matters and is responsible for managing the end-to-end...Flexible hours- We are seeking a Senior Client Service Manager (CSM) to lead strategic client development... ...aligning client organizations with BC’s technical expertise and enterprise capabilities.... ...portfolio visibility within BC systems to support governance and decision-making....Full timeTemporary work
$119k - $180.87k
...collaborative, detail-oriented eDiscovery Project Manager to join our team and help deliver an... ..., technology-driven solutions that support case teams, clients, and matter success.... ...matter management activities.Define technical requirements, manage deliverables, ensure...Work experience placement$150k - $210k
...of one of the largest and fastest growing accounting and advisory firms in the industry You will have the flexibility to manage your days in support of our commitment to work/life balance You will join a culture that has received multiple top “Places to Work” awards We...Full timeFixed term contractLocal area$92.5k - $119.5k
...flexibility to collaborate wherever data lives to support the widest range of data collaboration... ...Engineer team, and work to solve technical challenges as they arise while also... ...your soft skills to thrill your clients.Manage a ticket queue to provide technical guidance...Full timeWork from homeFlexible hoursNight shiftWeekend work$114k - $200k
...traditional IT operations, SaaS administration, endpoint management, and infrastructure support with a strong focus on automation, scalability, and... ...security, and operational efficiency. You will serve as a technical escalation point for the IT Support team while helping...Full timeTemporary workWork at officeLocal areaFlexible hours$125k - $170k
...safety, operations and finance teams can manage their drivers, vehicles, equipment, and... ..., Director of IT, and serve as a senior technical contributor who improves reliability, security... ..., and extend IT’s ability to support the business.Build and maintain technical...Temporary workWork experience placementWork at officeRemote work$150k - $250k
...more - with fully integrated solutions to manage everything from business accounts,... ...About the teamCorporate IT drives our IT support, IT engineering and business engineering... ...grow legal applications and serve as the technical owner or primary IT engineer for the space...Temporary workLocal areaWorldwide$28.26 - $49.51 per hour
Are you passionate about solving technical challenges and helping people? Do you thrive in... ...Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that... ...collaborate with partner teams and contractors managing projects while maintaining a high level...Hourly payFull timeTemporary workFor contractorsSeasonal workLocal areaWorldwideFlexible hours$85k - $130k
San FranciscoEngineering - Support Engineering /Full-time /On-siteAbout FinixFinix is building... ..., features, and tasks along with managing the Support ticket queue and answering ticketsTroubleshoot, debug, and document technical customer issues and solutions Build strong...Full timeWork at office$211k - $290.5k
...collaborate closely with other data scientists, engineers, and product managers to drive projects that unlock value from our unique, rich, and... ...pay, equity, and comprehensive benefits designed to support your life inside and outside of work.Belonging: We're intentional...Work experience placementWork at officeLocal areaRemote workMonday to FridayFlexible hours3 days per week- ...Achira is seeking a highly organized, proactive, technically savvy, and detail-oriented Office Manager to oversee the daily operations of our San Francisco... ...vendor relationships, and employee experience-while supporting broader operational initiatives led by the leadership...Full timeWork at office
Achira
San Francisco, CA18 hours ago $35 - $45 per hour
...and more. THE ROLE We're looking for a part-time Office Manager to manage our San Francisco office and build out Apollo's Bay... ...projects, from furniture and layout changes to equipment upgrades, to support employee productivity Coordinate employee onboarding and...Hourly payFull timePart timeFor contractorsWork at officeRemote workVisa sponsorship10 hours per weekFlexible hoursApollo Research
San Francisco, CA18 hours ago- ...Our inclusive office environment welcomes and respects all. Job Description We are seeking an organized and efficient Office Manager to join our team in San Francisco. As the Office Manager, you will be responsible for overseeing daily operations, managing administrative...Full timeWork at officeRemote workWorldwide
Partners Internal Quality Control
San Francisco, CA18 hours ago - ...Catalyst, Elad Gil, and others. Role Overview As Office Manager, you will own the operational backbone of Serval’s headquarters... ...Growth : Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the...Full timeWork at office
Serval Sas
San Francisco, CA18 hours ago - ...runs. About the Role We’re hiring a high-agency Workplace Manager to own Poetic’s physical environment, facilities, and the... ...readiness for new hires and work trials Operational administration: support employee visa logistics, serve as a full-time company agent for...Full timeFor contractorsWork at office
Poetic
San Francisco, CA18 hours ago $50k - $65k
...offices. Please reach out if you are interested in joining the future of AI! Office Manager Role We are looking for an ambitious and enthusiastic Office Manager to support our rapidly growing company. This individual will be responsible for managing all aspects...Full timeFor contractorsWork experience placementWork at officeHive
San Francisco, CA18 hours ago- ...What you'll own Office & Facilities. Vendor and supply management, mail and shipping, visitor and guest coordination, and everyday... ...day feels welcoming and well-prepared. Compliance & Risk. Support employer compliance, labor law filings and requirements, coordinating...Full timeWork at officeShift work
Parallel Bio
San Francisco, CA18 hours ago $75k - $100k
...effectiveness. About the Role As Office Manager at Droyd, you will own the day-to-day... ...providers Help book travel and support team logistics Team & Visitor Support... ...in-person teams in hardware, startup, or technical environments Experience with travel coordination...Full timeWork at officeShift workDroyd
San Francisco, CA18 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Support Manager. Be the first to apply!
Related searches
- IT desktop support engineer San Francisco, CA
- director of technical services San Francisco, CA
- IT user support San Francisco, CA
- IT support lead San Francisco, CA
- technical support intern San Francisco, CA
- software technical support San Francisco, CA
- IT technical support San Francisco, CA
- executive IT support specialist San Francisco, CA
- entry level technical support San Francisco, CA
- level 1 technical support San Francisco, CA