Sales Support Representative

Job Description

Job Description

Overview

We’re looking for a detail-oriented and customer-focused Sales Support Representative to join a growing team in a fast-paced, technical environment. This is a long-term contract-to-hire opportunity with strong potential for growth and advancement.

In this role, you’ll support customers by processing orders, answering inquiries, and coordinating with internal teams to ensure timely and accurate service delivery.

What You’ll Be Doing

• Handle a high volume of customer interactions (email, phone, chat, and case management)
• Process and verify orders for spare parts and repairs
• Generate quotes and provide pricing information
• Respond to customer inquiries and provide order status updates and lead times
• Update and maintain account and order information
• Coordinate with operations, logistics, accounting, and technical teams
• Resolve customer issues and escalate when needed
• Perform data entry and maintain accurate records

What You’ll Need (Must-Have)

• 2+ years of customer service experience (call center, retail, or technical support)
• Strong written communication skills (heavy email interaction)
• Excellent verbal communication and phone presence
• Proficiency in Microsoft Office (Outlook, Excel, Word)
• Strong computer skills (ability to work across multiple systems and monitors)
• High attention to detail and accuracy
• Ability to multitask and adapt in a fast-paced environment

Nice to Have

• Experience with ERP/CRM systems or Oracle
• Order entry, quoting, or parts-related experience
• Automotive, aerospace, or manufacturing industry background
• Technical or IT experience
• Associate’s or Bachelor’s degree

What to Expect

• 3 weeks of hands-on training with a senior team member
• Ongoing mentorship and support
• Performance measured by standard KPIs (volume, accuracy, response time, etc.)

Work Environment

• Clean, modern office with a professional setting
• Team-oriented culture with strong collaboration
• On-site amenities including cafeteria and outdoor seating
• Business casual dress code

Job Type & Location

This is a Contract to Hire position based out of Hoffman Estates, IL.

Pay and Benefits

The pay range for this position is $22.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Hoffman Estates,IL.

Application Deadline

This position is anticipated to close on Jul 6, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.