Senior People Operations Specialist
$89k - $132kGong.io Ltd.
Location & Workplace Flexibility Hub Locations: This role is based out of one of our hub locations: New York, Chicago, Austin, Salt Lake City, or San Francisco. Time Zone Preference: Preference will be given to candidates operating in the Mountain (MST) or Pacific (PST) time zones. Workplace Model: While there is no mandatory daily or weekly in-office requirement, you should be located near a hub and prepared to come into the office on an as-needed basis to support projects and initiatives. RESPONSIBILITIES Global Service Delivery: Act as a line of support for global employee queries, resolving inbound requests via our ticketing system. Leverage historical data, team SOPs, and internal documentation to solve cases independently. Service Strategy: Analyze ticket trends to identify operational friction. Partner closely with our Senior Manager, People Operations Transformation to design, build, and implement self-service tools and knowledge bases that empower employees, support organizational change, and foster a self-service culture. Project Ownership: Partner cross-functionally with Talent Acquisition, Payroll, IT, Legal, and Total Rewards to optimize global workflows. Take the lead on proposing action plans and scaling processes for the global team. Global Lifecycle & Workday Management: Support end-to-end employee lifecycle transactions globally. Execute and audit employment changes within Workday, maintaining system records by focusing on current compliance standards and clean data structures. QUALIFICATIONS 4‑6+ years of progressive experience in People Operations, HR Service Delivery, or an HR Generalist capacity. PERKS & BENEFITS Medical, dental, and vision plans designed to fit you and your family's needs. Wellbeing Fund – flexible wellness stipend to support a healthy lifestyle. Mental Health benefits with covered therapy and coaching. 401(k) program to help you invest in your future. Education & learning stipend for personal growth and development. Flexible vacation time to promote a healthy work‑life blend. Paid parental leave to support you and your family. Company-wide recharge days each quarter. Work‑from‑home stipend to help you succeed in a remote environment. The annual salary hiring range for this position is $89,000 - $132,000 USD. Compensation is based on factors unique to each candidate and may include incentive compensation, bonus, equity, and benefits. A location‑based adjustment may apply. #J-18808-Ljbffr
$89k - $132k
...Senior People Operations Specialist Austin | Chicago | New York City | Salt Lake City | San Francisco Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted...SeniorWork at officeRemote workWork from homeFlexible hoursGong.io
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