Client Sales & Support Specialist

Client Sales & Support Specialist

Location: Kansas City, MO

Job Type: Full-Time, On-Site

Emerson & Company is a leading provider of comprehensive business solutions, specializing in payroll, accounting, insurance, and merchant services. We are dedicated to helping businesses streamline their operations, reduce costs, and achieve their financial goals. With a commitment to exceptional client service and industry expertise, we have established a strong reputation for delivering tailored solutions and building long-term partnerships.

We firmly believe that each member of our team plays a pivotal role in driving the success and growth of our company. With impressive customer demand on the rise and ambitious organizational growth goals, Emerson & Company is poised for dynamic expansion. Join us in making a meaningful impact and helping shape the exciting future of our company.

About the Position

This role is a unique blend of executive support, relationship management, business development coordination, and administrative operations. The successful candidate will serve as a strategic partner to our Business Development Director, helping ensure opportunities are organized, prioritized, and executed effectively.

This position is ideal for a highly organized, detail-oriented professional who thrives in a fast-paced environment, enjoys solving problems, and can confidently manage multiple priorities while maintaining exceptional follow-through.

Key Responsibilities

• Serve as the primary administrative and business development support resource for company leadership, helping maintain organization, accountability, and follow-through.
• Manage and prioritize emails, calls, tasks, and requests while ensuring timely responses and consistent follow-up.
• Draft, edit, and send professional communications, proposals, presentations, and sales materials on behalf of leadership.
• Coordinate meetings, calendars, and follow-up activities, including meeting preparation, confirmations, reminders, and documentation.
• Maintain accurate and detailed records in NetSuite, including prospects, contacts, opportunities, notes, and tasks.
• Assist with lead generation, referral partner development, client outreach, and business development initiatives.
• Document processes, create procedures, and identify opportunities to improve efficiency and scalability.
• Anticipate needs, solve problems proactively, and help keep projects, opportunities, and commitments on track.
• Collaborate with internal teams to ensure exceptional client service and seamless communication.
• Perform other duties as assigned in support of business development, client service, and company growth.

Qualifications

• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to create structure, maintain organization, and manage competing priorities in a dynamic and rapidly changing environment.
• Strong critical thinking, problem-solving, and decision-making skills.
• Proactive self-starter with excellent follow-through and accountability.
• Exceptional written and verbal communication skills with strong emotional intelligence and professionalism.
• Ability to adapt quickly to changing priorities without losing sight of important details or deadlines.
• Strong time management skills and the ability to work independently while contributing as a team player.
• Proficiency in Google Workspace, Microsoft Office Suite, and CRM software; NetSuite experience preferred.
• Strong attention to detail, documentation, and process improvement.
• Knowledge of payroll, accounting, insurance, merchant services, or other professional services industries is a plus.

Required Education and Experience

• High school diploma or GED required; Associate's or Bachelor's degree in business administration, marketing, or a related field is a plus.
• Proven experience in a sales support or administrative role preferred. Experience in a B2B sales and support environment is a plus.

Benefits

• Company-wide and Department-specific Bonus Plans
• Comprehensive benefits package, including health, dental, and vision insurance, as well as a monthly employer contribution to a Health Savings Account.
• Retirement with employer match
• Student Loan Reimbursement Plan
• Paid time off, paid holidays and flex time
• Commissions for new client referrals
• Professional development and growth opportunities
• Supportive and collaborative work environment

Equal Opportunity Employer

Our company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needswithout regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or any other protected status.