Intake Coordinator / Scheduler

Job Description

Job Description

Job Summary:

Greenwell Health is seeking a compassionate and detail-oriented Intake Coordinator / Scheduler to join our Team. In this role, you will provide exceptional customer service to potential patients and their families, professional referral sources, and colleagues. You will efficiently coordinate referrals and respond to inquiries about our services, building and maintaining strong provider relationships.

Essential Functions:

• Referral Coordination: Receive professional referrals from discharge planners, physician offices, and facility staff. Obtain and process critical referral information through various methods (electronic/fax notification, phone call, Care Coordinator (CC) notification) to ensure timely response and data entry into our EMR system.

• Patient/Family Inquiries: Handle inquiries from potential patients and their families regarding our services. Gather and input basic patient information to describe how Greenwell Health can assist, aiming to schedule a visit to initiate the relationship in the EMR system.

• Visit Scheduling: Coordinate with Admissions staff to ensure appropriate staff make initial contact based on patient condition and family situation, meeting the needs of both the professional referral source and the patient/family.

• Communication: Maintain clear communication with referral sources, attending physicians, colleagues, and other agencies as needed to coordinate the initiation of hospice services.

• Coordination and Documentation: Ensure seamless coordination of information and services through regular communication during the sign-on, consent, and admission assessment phases. Maintain referral and admissions statistics per protocol, follow up on all pending referrals, and document patient status as needed.

• Relationship Building: Build and maintain close professional relationships with referral sources, commercial insurance providers, and local third-party insurers through timely written and verbal communication.

• Confidentiality: Uphold HIPAA confidentiality of sensitive patient health care information.

• Training and Compliance: Participate in orientation for new CCs, cross-training, and ongoing education programs. Demonstrate familiarity with organizational policies and state/federal regulations related to hospice services.

• Additional Duties: Engage in committees, special projects, and other related duties as assigned.

Rate : $24-$27/hour

Education and Experience:

• High School Diploma required; Associate/Bachelor degree preferred.

• Minimum of two years of experience in an office setting, with at least one year in a healthcare, ideally hospice agency office, preferred.

• Proficiency with computer use and software applications, including MS Office products. Experience with EMR software preferred.

Certifications, Licenses, and Other Special Requirements:

• Ability to work varying hours, including weekends, nights, and holidays.

Management/Decision Making:

• Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to a supervisor and when to handle them personally.

Knowledge and Skills:

• Working knowledge of basic analytic abilities and overall understanding of the work environment and processes.

• Excellent oral and written communication skills, exceptional customer service skills, and strong organizational skills.

• Proficiency with computers and software applications such as Microsoft Office.

Join Our Team:

Be part of a team that makes a meaningful difference in the lives of our patients and their families.

Greenwell Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.