Undergraduate Student Services Advisor (5157C) - IEOR

Undergraduate Student Services Advisor (5157C) - IEOR

About Berkeley

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We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles , Principles of Community , and Strategic Plan .

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Departmental Overview

The Industrial Engineering and Operations Research (IEOR) Department is an academic department within the College of Engineering. With over 20 active tenure-track faculty, as well as emeriti, lecturers, and visiting scholars, IEOR serves approximately 85 Master of Engineering (MEng), 150 Master of Analytics (MAnalytics), 75 MS /PhD, and 350 undergraduate students. At Berkeley IEOR, we expand the frontiers of optimization, stochastics, and data science to solve grand challenges in transportation logistics, supply chains, healthcare, energy, robotics, finance, and risk management.

This position serves as the primary student services advisor for IEOR for any and all events, activities, and tasks related to Undergraduate student affairs. Responsibilities include providing a wide range of student services duties and responsibilities for an academic department/school/college or organization. This position provides assistance to the dean/chair, faculty, other staff, and students in academic advising, recruitment, admissions, financial aid, the evaluation and awarding of citations, prizes, and fellowships and block grant funds, student orientation and events, career counseling, and related programs.

In addition, in close coordination with the IEOR Graduate Student Services team, this position is responsible for recruiting and hiring ASEs (GSI's and Readers) for all department courses each semester; and at times, provides additional staff support for graduate student (MS, MAnalytics, and PhD) all-hands events, orientations, and related programs. Finally, this position provides scheduling, enrollment management, and curriculum support, working closely with the chair and other faculty to comply with department, college, and COCI requirements and other curricular processes and deadlines.

This individual functions independently with a minimum of supervision and must be able to solve complex and unprecedented problems. This position is expected to make decisions and recommendations autonomously and proactively. Must have strong communication skills to accurately and sensitively convey information to students, faculty, staff and other university offices regarding undergraduate student affairs, curriculum, course scheduling, and ASEs. The position may oversee non-academic student employees. The position will interact closely with the entire IEOR department team, Engineering Student Services (ESS), and central campus undergraduate affairs units. Assignments are made by the Department Manager.

Application Review Date

The First Review Date for this job is: May 15, 2026 - Open Until Filled

Responsibilities

• Academic Advising: Identifies and refers for resolution intricate student issues / grievances such as alleged discrimination, complex grade dispute issues, and students' personal crises; recommends petition exceptions that affect the requirements of multiple departments; facilitates new course approval through interaction with the Coordination of College Policy, Academic Senate, or similar organization.
• Serves as the primary student services advisor for IEOR undergraduate students in both the BS major offered in the College of Engineering (CoE), and the BA (Analytics) major offered in the College of Letters and Sciences (L&S), and thus requires deep knowledge of the policies and procedures in both CoE and L&S with regard to student advising. In addition to UG support, this position supports the 5th-year MS degree program which accepts a small number of UG IEOR majors for an additional year at the graduate level to earn a MS degree. This includes acting as an information resource, consultant, and often confidante to students, many of whom are international. Recognizes the potential for grievances or downstream issues and proactively finds alternative processes and actions that can minimize, avoid, or completely eliminate such problems.
• Academic Administration: Administers various aspects of all IEOR courses (UG and Graduate), including scheduling courses, monitoring enrollments, scheduling classrooms (general assignment inventory and non-general assignment space), and serves as liaison to faculty/lecturers. Ensures that faculty enter grades for courses in a timely manner. Coordinates course evaluations. Orders course materials, including readers and books, as needed. Acts as main resource for IEOR students with course enrollment issues or questions. Obtains and submits course grades and distributes and processes evaluations of instructors and assistants for all courses. These course evaluations are a vital part of regular faculty/instructor merit, promotion, and advancement reviews; thus, this role and these tasks are vital to the department as a whole. In close collaboration with Graduate Student Services team and the department manager, lead the recruitment, assignment, and hiring of ASEs (GSIs and Readers) each semester, as part of graduate student financial support. (Please cross-reference Financial Aid section below.)
• Courses, Curriculum, Enrollment: Responsible for all duties associated with course scheduling. Devises curriculum planning in collaboration with the department chair, faculty, and with other departments, to ensure students' progress through course sequences, avoiding conflicts, and ensuring compliance with campus-wide policies.
• Prepares preliminary and final class schedules for each semester, planning specific class times to minimize conflicts in student and faculty schedules. Independently manages departmental classroom space and scheduling and prepares final schedule of classes for the whole department. Given the decreasing inventory of general assignment classrooms, increased enrollments overall, and growth in the number of IEOR degree programs as well as Data Science student demand, there are growing challenges in scheduling, curriculum, teaching assignments, and enrollment overall. Using prior knowledge and experience in course and room scheduling, optimize the assignment of classroom space for maximum coverage.
• Gathers data and materials to support the chair and head undergraduate advisor in preparing the ABET (accreditation), as well as contributing data and materials to support other strategic planning or periodic academic program reviews (APR), which occur every 10 years. IEOR is due for another APR between 2026-2028 and the department has launched its initial kickoff in April 2026.
• Recruitment and Admissions: Advises department on outreach strategies, and helps identify targeted institutions to meet organization's goals; coordinates, reviews and advises chair and faculty on transferability and applicability of non-UC courses.
• Monitors trends in admissions and distribution of students. Works with the UG and graduate division to develop annual enrollment targets and admissions allotments, with careful consideration to resource constraints.
• Coordinates recruitment activities. Plans and implements complex, high-visibility student events such as commencement reception, Cal Day, the "open house", for undergraduate student recruitment, and orientations. Participates actively in IEOR graduate and CoE recruitment and orientation programs; i.e., goes beyond UG events alone.
• Applying advanced student services concepts, provides the most complex student services to the organization's management, faculty and students. This may include, recent challenges have been raised by the use and potential abuse of AI in midterms and final exams; faculty seek guidance regarding student conduct policy, which has become an increasingly vital component in this role. Provdes guidance faculty seeking greater guidance is with the recent changes in compliance for web-based "digital accessibility". With stricter legal requirements coming into effect this month regarding any and all digital materials uploaded to bCourses, this position needs to stay abreast of best practices developed inhouse, within CoE, and across campus. Finally, given the large international student population in our department, this position is responsible for advising students, faculty and other staff on highly complex visa and immigration policies and procedures, and helping interpret UC and government regulatory requirements that affect students. Keeps abreast and up-to-date on any relevant policy changes impacting international students and scholars; knowledge and additional policy resources are shared regularly with faculty, students, and other staff.
• Within an academic department, provides and makes recommendations for the improvement of BS/BA degree programs. Advises chairs on the formulation of department policy on areas needing clarification and identifying solutions; analyzes the consequences of organization's academic policies: recommends new or changed policies; and recommends solutions to organization's problems without precedent.
• Our department, IEOR, offers multiple courses that can be taken for credit towards other degree programs; e.g., the Data Science UG degree. Given the unprecedented growth in that major, which has become one of the largest on campus, the demand for certain IEOR courses has constrained and greatly tightened enrollments. In addition, many students are unclear about the distinctions between Data Science, Statistics, IEOR, or Analytics UG major requirements. The role of student advising here is to make these subtleties and distinctions as clear as possible to avoid redundancy in curriculum planning and over-enrollments.
• Financial Aid: Given the direct role of hiring all ASEs for each semester, provide department Chair with information needed to support annual TAS request. Administers the annual department undergraduate student awards/prizes, including Departmental Citation, Outstanding ORMS student, and other awards/prizes, both administering and issuing student financial aid stipends but also integrating these awards into the ceremony at the Commencement event. Use knowledge of funds, block grants, fellowships, and gift funds to stay within yearly budget constraints and to alert department manager and/or financial analyst to avoid deficits.
• Career Counseling: Advises department management regarding enhancement of the organization's strategic plan for career counseling and placement services. Utilizing an in-depth knowledge of the field, counsels students on post-degree employment opportunities and practices.

Required Qualifications

• Bachelor's degree in related area and / or equivalent experience / training.
• Advanced knowledge of advising and counseling techniques.
• Skills in project management, social perceptiveness to be aware of others' reactions and understanding why they react as they do.
• Ability in problem identification and reasoning; ability to develop original ideas to solve problems, persuasion, leadership.
• In-depth knowledge of the field's post-degree employment opportunities and practices.
• Knowledge of University-specific computer application programs and knowledge of University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.
• Interpersonal skills.
• Multicultural competencies; ability to work with diverse populations.
• Advanced knowledge of complex visa and immigration policies, procedures and regulatory requirements for international students and scholars.
• Advanced verbal and written communication skills.

Preferred Qualifications

• Skills in monitoring / assessing people, processes or services, to make improvements.

Salary & Benefits

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted salary or hourly range that the University reasonably expects to pay for this position is $72,600 to $102,000 yearly ($6,050 to $8,500 monthly). This is a 100% FTE career position eligible for full benefits. This position is FLSA Exempt and paid monthly.

Other Information

This position is covered by the collective bargaining agreement between UAW (United Auto Workers) and the University of California Regents for SV.

How to Apply

To apply, please submit your resume and cover letter.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Misconduct Disclosure

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

"Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

UC Sexual Violence and Sexual Harassment Policy
UC Anti-Discrimination Policy
Abusive Conduct in the Workplace

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

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