Physician Practice Operations Manager: Springboro

Clinical Operations Leader

Mayfield Brain & Spine is seeking an experienced clinical operations leader to oversee assigned clinical locations and key operational functions. Reporting to the Chief Operating Officer, this role partners with physicians, APPs, and associates to drive operational excellence, consistency, efficiency, and continuous improvement while supporting exceptional patient care. The role also contributes to strategic initiatives and may oversee functions such as Compliance, Telecommunications, and EHR template design.

Mayfield Clinic Mission: To provide the best neurological care for our patients through:

• Superior clinical outcomes
• Compassionate patient care
• Education and research
• Innovation

Education/Experience:

• Bachelor's Degree required; Master's degree (MHSA, MBA, or related health field) preferred
• 7+ years of progressive healthcare practice management experience required
• Experience managing a practice with multiple physicians and/or APPS required
• Experience in a specialty physician practice, preferred

Skills:

• High degree of leadership, tact, judgment, diplomacy, communication & decision-making skills
• Ability to work with people of different temperaments, backgrounds, and educational levels
• Ability to manage multiple physician offices and staff
• Exceptional organizational and time management skills
• Resourceful in solving problems
• Ability to manage and prioritize multiple tasks in a fast-paced environment
• Working knowledge of computers and practice management software
• Understanding of HIPAA Regulations and Compliance
• Demonstrates excellent customer service
• Excellent oral and written communication skills
• Ability to maintain composure and restore calm in a stressful situation

Primary Responsibilities:

• Reporting to the Chief Operating Officer, bi-directionally ensure organizational expectations are cascaded to physicians, APP's, associates, and other clinical and administrative areas, while representing the needs of those same groups
• Responsible for the operational management of assigned clinical location(s) as well as other areas assigned, such as Compliance, Telecommunications, and Electronic Health Record template design
• Responsible for the performance, consistency, and continuous improvement of assigned clinical location(s) and operational functions
• Establish work procedures and standards to improve efficiency and effectiveness geared towards ensuring superior patient care
• Provide input to strategic decisions that affect areas of responsibility

Essential Functions:

• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
• Serve as a key member of the management team. Participate in strategic planning and implementation of short- and long-term organizational initiatives that support patient care, financial, budget, and business goals.
• Oversee daily operations of practice including but not limited to services, site policies, patient flow, access, staff development, performance management, and associate and physician relations.
• Develop annual goals and monitor progress and address barriers promptly; Ensure all site-specific goals are achieved.
• Oversee workforce planning, recruitment, onboarding, training, performance management, succession planning, and staff development.
• Evaluate staffing models and coverage needs using volume, productivity, access, and service requirements; recommend adjustments based on operational needs.
• Partner across departments to resolve barriers affecting patient flow, scheduling, authorizations, clinical support, revenue cycle, technology, and practice performance.
• Ensure assigned operations comply with organizational policies, HIPAA compliance standards, safety requirements, and applicable laws and regulations.
• Develop and implement managerial policies, procedures, and accountability measures.
• Evaluate workflows and system use, identify gaps, and coordinate improvements supporting patient access, documentation, reporting, and staff efficiency.
• If assigned: MIPS (Merit-based incentive payment system): Monitor quality improvement through EMR data collection via the QPP website; implement process changes to meet measures; communicate findings to CMS during the yearly attestation period.
• Create and modify existing EMR templates.
• Record and maintain on-call schedule as required.
• Conduct department meetings on a regular basis
• Ensure patient complaints and service concerns are addressed appropriately, consistently, and in a timely manner.
• Provide solutions to problems with regard to people and processes.
• Coordinate facility, supply, and vendor issues within assigned areas
• Provide coverage for key positions if needed.
• Other duties as assigned.

Mayfield Clinic Values:

All associates who are affiliated with the Mayfield Clinic must agree to use these values as a basis for their employment, and recognize that they are part of the associate's annual Performance Review and Development Plan.

Integrity: We commit to honest and ethical behavior in all of our endeavors and interactions.

Excellence: We commit to the highest level of performance and continuous improvement.

Respect: We recognize the worth, quality, and importance of every individual and regard them with consideration and appreciation.

Compassion: We commit to being compassionate and empathetic in all of our interactions.

Collaboration: We embrace teamwork, mentoring, cooperation, sharing of expertise, and empowerment.