App Support Specialist

Manifest Solutions

New Albany, OH

Job Description

Manifest Solutions is currently seeking an App Support Specialist for a position in New Albany, OH.

Assist in coordinating the configuration and support of data archives (PI, OSI Chronus) and support SCADA/EMS platform software upgrades.
Perform operational technology platform analysis and demonstrate a basic understanding necessary to support the reliability of SCADA and DMS/EMS systems.
Investigate, troubleshoot, and resolve application-related issues with guidance from senior members, while coordinating vendor support for EMS and SCADA applications.
Participate in the configuration of network monitoring tools and develop repeatable scripts (PowerShell, Batch, Python) for deploying configuration changes and patches across servers.
Analyze logs and application/system monitors to identify potential issues proactively and develop strategic plans to mitigate them.
Monitor logs during performance events and collaborate with architects to troubleshoot and create restoration plans.
Conduct routine backups and periodic restoration tests to ensure backup validity and maintain documented emergency restoration procedures.
Ensure the reliable operation of OT applications, including communications, networking, databases, alarming, logging, and human interfaces.
Work with team and business process owners to schedule and administer patches, updates, and server configurations to minimize system downtime.
Provide after-hours support as needed in an on-call rotation to maintain reliable operations of DMS/EMS and SCADA systems.

Requirements:

Bachelor's degree in a related field OR Associate's degree in a related field with 2 years of relevant experience OR High school diploma/GED with 4 years of relevant experience
IT/OT System Administration
IT/OT Application Support
Cyber Security
ADMS/DMA/EMS/OMS/SCADA
Professional certifications (such as A+, Network+, CCNA, CCNP, Cyber Security+, Security+, and CCSP) may be accepted as substitutes for a portion of the required experience.
Overtime, on-call assignments, and occasional travel may be required.

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Vacancy posted 14 days ago

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