Sr. Privacy Counsel

About Us
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.

Our People
With over 1,500 team members across 15+ countries, we operate in a global, remote‑first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact
As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 1 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark – and we get to help make that happen.

About the role:
HighLevel builds products that serve over 60,000 businesses worldwide, and our product teams ship fast. We need a Sr. Privacy Counsel, Product who can keep pace: someone who lives in the product development process, spots privacy issues early, and delivers practical, risk‑calibrated guidance that helps the business move forward.

This is a product‑facing role. Youll be embedded with engineering and product teams, advising on privacy‑by‑design from the earliest stages of feature development through launch. Youll own privacy counseling for HighLevels platform, working through questions that range from consent flows and data collection practices to international data transfers and AI‑driven features.

The right candidate understands that good privacy advice isnt just about identifying risks. Its about helping the business understand those risks, weigh them against business objectives, and make informed decisions. You should be thorough in your analysis, clear in your communication, and business‑minded in your approach.

Youll report to the Managing Counsel, Product & Compliance and work closely with the Privacy Program Manager and the broader legal team. This role demands significant autonomy. You need to operate independently, build trust with product and engineering stakeholders, and deliver advice thats both legally sound and practically useful.

What You’ll Be Doing:
Product Privacy Counseling

Serve as HighLevels primary privacy advisor for product development, embedded in the full lifecycle from concept through release

Review new features, product changes, and data practices for privacy implications, providing actionable guidance that enables informed decision‑making

Advise on consent mechanisms, data collection disclosures, cookie and tracking implementations, and user‑facing privacy controls

Partner with product and engineering to design privacy‑compliant solutions for AI‑powered features, analytics, and data‑driven functionality

Conduct privacy reviews for new integrations, partnerships, and third‑party data sharing arrangements

Privacy Law Guidance

Provide day‑to‑day counseling on GDPR, CCPA/CPRA, and other US state privacy laws as they apply to HighLevels products and operations

Monitor and advise on emerging privacy regulations globally, translating new requirements into practical product guidance

Advise on TCPA, CAN‑SPAM, and other marketing compliance issues as they intersect with product functionality

Support HIPAA compliance efforts where HighLevel acts as a business associate

Cross‑Functional Collaboration

Coordinate closely with other legal subject matter experts across the team to deliver cohesive, actionable guidance to product managers, developers, and engineers, ensuring product teams receive consistent counsel

Build strong working relationships with product managers, engineers, and designers, earning trust as a partner who helps them ship better products

Translate legal requirements into language product teams can act on, and translate product plans into legal risk assessments leadership can understand

Work closely with the Privacy Program Manager on operationalizing privacy requirements and implementing privacy‑by‑design frameworks

Partner with commercial counsel on customer‑facing privacy commitments and DPA negotiations

Privacy Review Process Development

Continuously improve the privacy review process, identifying opportunities for greater efficiency, better product team engagement, and earlier issue identification

Build and maintain systems for tracking privacy review requests, moving beyond ad hoc Slack communications to ensure nothing falls through the cracks

Work closely with the Privacy Program Manager and product leadership to improve cross‑functional communication and coordination on privacy matters

Develop scalable intake processes, templates, and guidance documents that enable product teams to self‑serve on routine privacy questions

Identify opportunities for automation in the privacy review workflow, reducing manual effort while maintaining quality

Customer Privacy Escalations

Serve as the escalation point for privacy‑related customer inquiries, working with customer‑facing teams to resolve complex privacy questions

Communicate directly with customers on sensitive privacy matters, balancing legal accuracy with clear, professional messaging

Partner with customer success and support teams to develop guidance for handling routine privacy inquiries at the front line

What You’ll Bring:

JD from an accredited law school and active bar admission in at least one US state

CIPP/E or CIPP/US certification

8 years of experience practicing privacy law, with meaningful exposure to product counseling in a technology or SaaS environment

Experience advising on AI/ML features, automated decision‑making, or data analytics products

Strong command of GDPR, CCPA/CPRA, and other major US state privacy laws, with the ability to apply them to complex product questions without significant supervision

Demonstrated ability to provide thorough, risk‑calibrated advice that informs business decisions

Track record of building productive relationships with non‑legal stakeholders, particularly product and engineering teams

Ability to communicate effectively with customers on privacy matters, with a professional, clear, and customer‑oriented approach

Proficiency in using AI‑powered tools with demonstrated ability to leverage these tools to deliver faster, more efficient guidance without sacrificing quality or accuracy.

Ability to work independently, make judgment calls with incomplete information, and operate without constant oversight

Strong written and verbal communication skills, with the ability to explain complex privacy concepts to non‑lawyers

Preferred Qualifications :

In‑house experience at a SaaS, marketing technology, or B2B platform company

Experience supporting IPO readiness or operating in a public company environment.

Familiarity with TCPA, CAN‑SPAM, and marketing compliance

Experience building or improving privacy review processes and workflows

Exposure to HIPAA compliance in a technology context

What We’re Looking For (The Intangibles):

Legal as business enablement. You see your role as helping the business succeed, not just identifying legal risks. Youre thorough in your analysis, but your goal is to help product teams make informed decisions and find paths forward, not to create roadblocks.

Product fluency. Youre comfortable in product conversations. You understand how software gets built, you can read a PRD and spot the privacy issues, and you dont need engineers to translate technical concepts for you.

Speed without sloppiness. HighLevel ships fast. You can turn around privacy guidance quickly without sacrificing thoroughness. You know when something needs deep analysis and when a quick answer will do.

Process builder. You dont just do the work; you improve how the work gets done. You see inefficiencies in how privacy reviews flow and you fix them. You build systems that scale.

Clear communicator. You can explain GDPR requirements to an engineer in terms they can act on, and explain product architecture to leadership in terms they can evaluate. No jargon, no hedging.

Comfortable with ambiguity. Privacy law is evolving constantly. You dont freeze when theres no clear precedent. You research thoroughly, make a call, document your reasoning, and move on.

Self‑directed. You dont wait for assignments. You see what product is building, identify the privacy questions before they become problems, and insert yourself at the right moment.

Collaborative by default. You work well with the Privacy Program Manager, product leadership, and engineering. You communicate proactively, flag issues early, and make sure nothing gets missed because of siloed information.

AI‑powered efficiency. You naturally reach for AI tools to amplify your legal work. You experiment with new tools, iterate on your processes, and see AI as a force multiplier that helps you deliver faster, higher‑quality guidance.

Success Metrics:

Product teams view Privacy Counsel as a partner who helps them ship better products, not a bottleneck

Privacy reviews are completed quickly enough to stay ahead of product timelines, with clear, actionable guidance

Privacy issues are identified and addressed during development, not discovered post‑launch

Privacy review process is structured and trackable, with clear intake, status visibility, and nothing falling through the cracks

Stakeholders can articulate HighLevels privacy position on new features because counsels guidance was clear enough to internalize

Managing Counsel for Product & Compliance is confident that product privacy counseling is handled without needing to be in the room

No privacy incidents attributable to inadequate legal guidance during product development

Strong cross‑functional relationships evidenced by product teams proactively engaging Privacy Counsel early in the design process

Privacy review processes become measurably more efficient over time

This role is ideal for a privacy lawyer who wants to be in the room where products get built, someone who thrives on fast‑paced decision‑making, builds processes that scale, and gets satisfaction from helping the business move forward with clear eyes on the risks.

The salary range for this position is

$176000 - $246000

annually.

Equal Employment Opportunity Information
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

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