Experienced Travel Consultant

What You'll Do Advise and arrange travel for corporate business customers (both individuals and groups) Conduct analysis and research on travel options, and proactively anticipate traveler needs to sell additional services Arrange and book domestic and international business travel in a variety of complexities for air, road, rail, and accommodations Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus Ensure compliance with customers’ travel policy, service provider policies, and regulatory requirements Use positive telephone service techniques and act on special customer requests Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels We look forward to sharing more detailed job functions and key performance indicators during the interview process. What We're Looking For Passion for excellence in client service, including proactive anticipation of needs Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo) Professional communication (written and verbal) Attention to detail Act with integrity, and look after personal traveler information Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) Resolving customer issues quickly and independently / with supplier Teamwork and openness to feedback Our Traveler Care team is a 24/7 operation. We are looking for candidates that are flexible with their schedule. The roles can be nights/weekends or even overnight positions. Location United States The US national base salary range for this position is from $39,200.00 - $72,800.00. The national range includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits‑at‑a‑Glance document. Benefits at a glance All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box; #J-18808-Ljbffr American Express Global Business Travel