IT Specialist

IT Service TechnicianSandvik is a premier high-tech engineering and manufacturing solutions company, a global leader in developing groundbreaking, innovative solutions in the manufacturing, mining, and intelligent manufacturing industries. Sandvik employs 40,000+ employees worldwide, with sales of approximately 103 billion SEK and we operate in more than 150 countries.Sandvik values enthusiastic, committed individuals who enjoy collaborating to find new solutions to complex business challenges! We seek motivated and hardworking individuals who share our values and who remove obstacles to support our customers and our strategic objectives. Are you someone who takes outstanding pride in your work and is passionate about their role?Sandvik offers competitive compensation and bonus opportunities. We offer a strong, highly competitive employee benefits package. Sandvik values employee development! We provide tuition assistance along with career development planning and a robust assortment of employee development, leadership development programs and reasonable accommodations. Sandvik strives to always foster a supportive and high-performance culture where our employees can feel valued and free to share ideas and bring them to fruition. We provide safe, sustainability-focused, and appealing work environments and flexibility to help our employees perform at optimal levels and have time and energy for enriching personal time.Key ResponsibilitiesProvide advanced support for desktops, laptops, and peripherals (Windows environments)Support LAN/WAN/Wi-Fi infrastructure and troubleshoot connectivity issuesAdminister Active Directory users, groups, computers, and Group PoliciesSupport Windows Server environments, including monitoring and patchingParticipate in IT projects, upgrades, and migrationsFollow ITIL-based incident, change, and problem management processesMaintain documentation, procedures, and asset informationManage and troubleshoot industrial printer fleet (label printers, forklift-mounted printers, MFPs)Support RF handheld scanners and mobile devices used in warehouse operationsMaintain WiFi coverage and performance across warehouse and production areasRegister and track all IT assets in CMDB for lifecycle and compliance managementSupport IT onboarding/offboarding including device setup and account provisioningCoordinate with vendors and escalate infrastructure issues to global IT teams as neededRequired Skills & QualificationsStrong knowledge of computers and end-user devicesNetworking fundamentals (TCP/IP, DNS, DHCP, WiFi)Experience with Windows Server environmentsFamiliarity with IT service management tools (e.g., ServiceNow)Strong troubleshooting and communication skillsExperience with industrial printers (Zebra, Lexmark) and RF devices in warehouse settings (preferred)Experience with Cisco managed switches and enterprise WiFi solutions (preferred)Education & ExperienceBachelor's degree in IT, Computer Science, or equivalent experience3–5 years of experience in IT infrastructure or systems support rolesExperience in warehouses, manufacturing, or logistics environments is a plusCompTIA Certifications: A+, Network+, etc.The compensation range for this opportunity is $60,000 to $70,000 gross annual. This role is eligible to participate in our annual bonus opportunity program.Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Reference: Job Req R0096613 Sandvik Internal