Practice Coordinator

Job Description

Job Description

Join the Team at Florida Spine Associates!

Florida Spine Associates is a premier, multidisciplinary spine specialty private practice specializing in world-class Orthopedic Spine surgery, Interventional Pain Management, and dedicated Physical Therapy. With regional clinics spanning South Florida—including Boca Raton, Boynton Beach, Delray, West Palm Beach and Fort Lauderdale—our elite team of Board-Certified, fellowship-trained physicians is dedicated to restoring our patients' quality of life using cutting-edge, innovative technologies.

Unlike facility and corporate hospital networks, Florida Spine Associates operates on an agile, independent private practice model, offering deeply personalized, compassionate patient care and clinical autonomy. At Florida Spine Associates, you are a highly valued member of a tight-knit medical team, working in a supportive space where your voice is heard, communication is seamless, and your contributions directly shape our standard of excellence. Experience dedicated growth, team collaboration, work schedules that help promote an efficient work/life balance, and an atmosphere you feel the sense of belonging, opinions/suggestions are valued and not lost in a large organizational environment.

As a Practice Coordinator, you are responsible for performing a variety of administrative tasks to support the practice and healthcare providers in delivering high-quality patient care. This role requires a combination of insurance and eligability knowledge, referral and authorizations, medical knowledge, and strong interpersonal abilities. We are looking for someone who thrives on 5 star patient care and compassion as you will be responsible for ensuring the well-being of patients and for providing a positive, supportive environment for patients and other staff while working in conjunction with medical assistants, physicians, advanced practitioners, additional front office and clinical staff colleagues. Private Medical/Orthopedic or Pain Medicine experience a plus.

Core Responsibilities:

· Has a contagious and positive work ethic, inspires others, and models the mission & values of FSA, including empathy, transparency, integrity, compassion & the commitment to excellence in patient care.

· Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of patient needs.

· Utilizes genuine and positive communication to make each patient feel informed, understood, and special.

· An effective team member who contributes valuable ideas and feedback and can be counted on to meet commitments.

· Pursue activities with focus and drive, define work in terms of success, and can be counted on to complete goals.

· Adherence to standards of business conduct and compliance.

Experienced Practice Coordinator

Responsibilities:

Patient Intake & Reception: Greet patients with a smile, register new patients, and obtain current insurance, identification, and completed paperwork. Must have knowledge of insurance plans and understanding requirements for treatment, referrals, and copays.

Financial & Administrative: Collect co-pays and past-due balances, prepare charts, and perform end-of-day closing procedures.

Clinical Coordination: Upload imaging to the PACS system. Cross trained in the Check Out procedures and will be responsible for sending orders for physical therapy or imaging and obtain injection consents during the scheduling process. Ensure the patient is correctly identified for next steps in care and in completing tasks. All team members are cross-train in "Check-out" duties to support the full patient cycle. 

Qualifications & Requirements

Experience: Mandatory background in a medical office or facility setting.

Skills: 2+ years of customer service and computer skills; 1 year of medical terminology (preferred).

Technical Knowledge: Check-in/Check Out experience is required. Knowledge of eClinicalWorks (eCW), Phreesia, and insurance verification is highly helpful. Must have knowledge of insurance benefits and insurance card verifications.

Communication: Strong written and verbal communication skills; bilingual in Spanish is a plus.

Attributes: Professional, mature, reliable, and a quick learner who can work accurately in a fast-paced environment.

Education: High school diploma or equivalent (preferred). 

Benefits & Compensation

Job Type: Full-time, In-person. Must have reliable transportation. 

Opportunities: Competitive pay with advancement opportunities for successful applicants.

Uniform, PTO, a fostering environment with growth potential. 

Benefits Package: 401(k) with matching, Health, Dental, Vision, and Life insurance, plus Paid Time Off (PTO). 

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