VP, Contact Center Operations - Strategy & AI Enablement
Premier America Credit Union
Premier America Credit Union in Los Angeles seeks a VP – Contact Center Operations to lead strategy, service quality, and operational performance across channels. You will own governance, workforce planning, AI-enabled self-service, and cross-enterprise collaboration to deliver a best-in-class member experience. The role requires 10+ years in financial services contact center operations with 5+ in management, a business degree (MBA preferred), and strong CCaaS, analytics, and compliance #J-18808-Ljbffr
Vacancy posted 2 days ago
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