Head of Segment

Job Description

Job Description

ABOUT ARTERA

Our Mission: Make healthcare #1 in customer service.

 

What We Deliver: Artera is an agentic company strengthening how healthcare providers communicate and care for patients. As an agentic partner, we bring over a decade of healthcare experience to address urgent workflows from day one and build custom solutions as healthcare providers’ needs evolve. Trusted by 1,000+ specialties, FQHCs, health systems, and federal agencies, Artera strengthens and protects and enhances patient relationships across every interaction - from intake and scheduling to referral management, post-visit care, and more.

Hear from our CEO, Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in healthcare’s history!

Our award-winning culture:  Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024); Deloitte Technology Fast 500 (2021, 2022, 2023, 2024, 2025); Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025, 2026). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.

 

Applicants must be currently authorized and have the ability to provide proof of full-time, long-term authorization to work in the United States. We are unable to provide visa sponsorship or support visa transfers now or in the future.

ABOUT THE OPPORTUNITY

At Artera we strive to create amazing experiences for healthcare patients and the providers who serve them. We are seeking a Head of Segment (Director) who will have singular accountability for meeting the unique needs of each of the clinic or health system customers in their scope of ownership. Working with a team of AI-first builders, the Head of Segment learns about the needs of their customers, and helps organize and guide their team in building to those needs. The role requires customer focus, and ability to invent groundbreaking solutions that leverage the power of Large Language Models (LLMs), and the operational discipline to continuously improve and re-invent on behalf of our customers.

You'll apply deep people-management expertise to guide planning, execution, and growth across the squad, and take a generous approach to mentorship — formally developing teammates, identifying stretch opportunities, and helping other leaders succeed.

At this level, you'll also own operational plans with short- to mid-term impact on results, play a meaningful role with your peers in cross-squad decisions, and maintain a hands-on building practice while owning the full customer lifecycle.

Key Responsibilities

• Deliver on segment operational and business outcomes with consistency; hold customer and technical quality steady even through change.
• Continuously develop the squad: formal mentorship, targeted coaching, and named development plans for each builder.
• Own the squad's customer portfolio at a level where you can speak confidently about every named customer's state, risks, and growth path.
• Monitor the performance of solutions for customers, iteratively improving over benchmark performance and rapidly responding to emerging issues
• Lead squad contributions to cross-squad efforts: Primitives adoption, Knowledge and Tools integrations, Harmony migration, shared security and compliance work.
• Partner with the CSM on commercial outcomes: net retention, expansion, and healthy renewals where applicable.
• Keep a visible, regular hands-on building practice; use it to maintain technical credibility and to recognize quality in others' work.
• Represent the squad in executive reviews; bring clean, data-informed narratives on what is working and what is not.
• Run thoughtful performance management, including early, candid conversations when performance is off-track.
• Contribute to Artera's leadership bench: grow the next Heads of Segment from your Senior and Staff AI Builders.

Basic Qualification

• Demonstrated AI-native fluency at the level that can set and hold the bar for an entire squad, maintained through active hands-on work (hard requirement).
• Typically 8 - 12 years of total experience with multiple years of direct people management, or equivalent demonstrated experience.
• Proven track record of running a team that delivered measurable customer and business outcomes.
• Strong hiring record, including demonstrated ability to attract and retain senior individual contributors.
• Strong judgment in performance management: has moved low performers off the team and developed high performers into bigger roles.
• Clear, persuasive written and verbal communication at executive and customer level.
• Evidence of cross-functional partnership: engineering, product, customer success, security, and people functions.

Preferred Qualifications

• Prior squad, pod, or team-of-teams leadership in a healthcare, agentic platform, or high-growth SaaS environment.
• Deep domain expertise in an Artera customer segment or platform area.
• Experience leading a squad through a significant migration (platform, EHR, ownership model).
• Experience with a US + Hungary or similar distributed team model.
• Prior experience partnering with security, compliance, or privacy functions in a regulated environment.

This role supports a federal-facing product and is considered essential to secure operations. Candidates must meet eligibility for a government background check and comply with organizational security policies and federal data protection standards. The position includes responsibilities related to secure access, incident response, and operational continuity. Ongoing training and adherence to compliance requirements will be required.

OUR APPROACH TO WORK LOCATION

At Artera, we believe the best work happens when people are truly connected. Our AI services model has shown what’s possible when small, focused teams move fast together — the speed of collaboration, pace of career growth, and quality of what we build can become stronger when teams share space. As we grow, we want every new teammate to feel part of an in-person community from day one.

That’s why we are focusing our U.S. hiring in three cities, where we are investing in offices and building strong local teams:

• Santa Barbara, CA (Our HQ)
• Seattle, WA
• Kansas City, KS/MO

Unless a role’s posting states otherwise, new U.S. roles are based in one of these three cities, and candidates should reside in (or be willing to relocate to) one of these areas. Each location follows an in-person schedule that reflects how our local teams work best; we’ll walk you through what to expect for your specific role and city during the interview process.

Focusing on offices and hiring in a few locations, rather than spreading thin across many cities, lets us invest deeply in each one so every team has real community, mentorship, and momentum in person.

WORKING AT ARTERA 

Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more! 

Career development - Manager development resources, employee development funds

Generous time off - Company holidays, Winter & Summer break, and flexible time off

Employee Resource Groups (ERGs)- We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join. 

 

EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT

Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements, and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetics, protected veteran status, or any other protected status.

• Affirmative Action Plan: To review our company’s Affirmative Action Notice, please click here to view our Affirmative Action Notice.

• Know Your Rights: To view your rights as an applicant under federal equal employment opportunity laws, please view the official EEOC poster: Know Your Rights: Workplace Discrimination is Illegal.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind. Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to View email address on us.fitly.work.

 

DATA PRIVACY

Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.

 

SECURITY REQUIREMENTS

All employees are responsible for protecting the confidentiality, integrity, and availability of the organization’s systems and data, including safeguarding Artera’s sensitive information such as, Personal identifiable Information (PII) and Protected Health Information (PHI). Those with specific security or privacy responsibilities must ensure compliance with organizational policies, regulatory requirements, and applicable standards and frameworks by implementing safeguards, monitoring for threats, reporting incidents, and addressing data handling risks or breaches.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.