Spa Receptionist

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Spa Membership Sales Associates at all stages of their careers. Full time, part time…we can provide the perfect fit with flexible schedules.

Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.

Hand & Stone Massage and Facial Spa is looking for an experienced customer service orientated individual to join our Spa Associate team at our Pittsburgh-East Liberty location. This person will build and maintain client relationships by offering exceptional service and supporting the team to ensure a successful day.

We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. If you are looking to work full-time - GREAT! If you are looking to work part-time - GREAT! Let us know how we can accommodate you!

Responsibilities

• Meet membership sales goals
• Detailed knowledge of the menu of services – don't worry, we'll train you!
• Have excellent customer service to members and guests, while building relationships that last
• Capable of working flexible hours
• Effectively communicate sales, promotions, and service options with clients
• Bring a positive and energetic attitude
• Answer phones, schedule appointments, and file documents
• Uphold spa cleanliness standards and various other duties as assigned

What's in it for you?

• Competitive compensation - hourly wage PLUS commissions.
• Contests - do you want to put your sales skills to the test? See what we have in store!
• Career advancement - You have the potential for rapid advancement, including management roles, based on performance.
• Ongoing training - We are ALWAYS learning and improving.
• Flexible hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind!
• Positive and professional work environment - We like to have fun and keep work interesting. We hope you do too!
• Employee discounts - Who wouldn't want discounts on products, services, AND gift cards?

Spa Membership Sales Associate Qualifications:

• Capable of working flexible hours (evenings and weekends required)
• Special consideration given to candidates with prior retail or membership sales experience (Gym, Tanning, or Salon) or prior Spa experience such as Massage Envy, Elements or Massage Heights or general beauty and wellness industry knowledge
• Critical thinking skills, including conflict resolution
• Excellent verbal and written communication
• Must be exceptionally organized and have great attention to detail
• Must be a strong team player with the ability to work independently with minimal supervision
• Experience with Zenoti software a plus

Job Type: Full-time / Part-time Additional Compensation:

• Commission
• Bonuses
• Store Discounts
• PTO
• Health Benefits

Compensation: $15.00 - $17.00 per hour