Administrative Support Specialist

In this role, you will help manage day-to-day transportation activities, support third-party customers, and coordinate the resolution of shipment-related issues in a fast-paced operational environment.

The team supports the movement of shipping containers across transportation networks, including truck and rail, helping ensure products move efficiently between locations. The business also works with third-party companies to provide transportation capacity and shipping solutions.

As a Transportation Specialist, you will serve as a key point of contact for assigned customer accounts, responding to inquiries, coordinating with internal teams, and proactively addressing issues that may affect shipment timelines or the customer experience.

This is an excellent opportunity for someone who enjoys problem-solving, thrives in a dynamic environment, and can balance multiple priorities while delivering a high standard of customer service.

Key Responsibilities

• Customer Support & Communication: Respond to customer inquiries through email, chat, and occasional phone calls, providing timely, clear, and professional communication.
• Shipment Issue Resolution: Investigate transportation-related issues, including delayed containers, shipment disruptions, and other operational challenges, coordinating with the appropriate teams to determine next steps.
• Account Support: Support a portfolio of third-party customer accounts, helping maintain strong business relationships and ensuring customer needs are addressed effectively.
• Queue & Workflow Management: Monitor incoming requests, emails, and chat communications, prioritizing tasks based on urgency, business impact, and customer needs.
• Cross-Functional Coordination: Partner with internal transportation and operations teams to communicate shipment updates, resolve issues, and keep stakeholders informed.
• Problem-Solving: Assess operational challenges, identify potential solutions, and follow through to ensure issues are addressed appropriately.
• Process Improvement: Identify opportunities to improve workflows, communication practices, and operational processes to support efficiency as the business continues to grow.
• Customer Experience: Demonstrate a customer-first approach when managing competing requests, setting expectations, and communicating updates or delays.

Basic Qualifications

• 3+ year of customer service experience.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and prioritize competing requests in a fast-paced environment.
• Strong problem-solving skills and sound judgment when addressing customer concerns.
• Ability to remain organized and professional while managing time-sensitive issues.

Preferred Qualifications

• Experience in transportation, logistics, shipping, supply chain, or operations.
• Experience supporting business customers or managing customer accounts.
• Experience working with email queues, chat platforms, ticketing systems, or other workflow management tools.
• Demonstrated ability to identify process improvements and recommend more efficient ways of working.
• Ability to adapt quickly to changing priorities and evolving business needs.

This posting is for a contract assignment with Tundra Technical Solutions to provide services to a Fortune 5 Client.

The pay range that Tundra in good faith reasonably expects to pay for this position is $20/hour - $25/hour.

Tundra’s benefits offering includes optional medical, dental, vision, retirement benefits, and a New Child Benefit.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.