Bilingual Customer Service Representative
Amerit Consulting
Overview Lead Recruiting & Staffing Professional at Amerit Consulting Location: Bronx, NY Duration: 6 months+ Contract with high possibility of extension!!! Pay rate: $24/hr on W2 Note Hybrid role . Training will be onsite Work Schedule: M-F, possibility for Saturday | 7am - 3:30pm (40 hours/week) Over-time: Yes, not mandatory but optional Industry Background: Customer Service - Call Center Experience - Utilities Job Description High School Diploma or GED Receive calls from customers and schedule appointments for the Gas Service Line Inspection (SLI) and Natural Gas Detector (NGD) programs using various systems. Proactively make calls to customers and schedule appointments for SLI and NGD using various systems. Perform a high volume of administrative work pertaining to job records. Provide any and all data corrections, including but not limited to creating new tickets, cancelling tickets, modifying addresses, records as needed, reconciling pictures to inspection/installations, etc) on the work completed using various systems. Utilize various internal and external systems to reconcile any discrepancies regarding records. Research and resolve billing issues related to fines for failure to complete inspections. Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers. Qualifications Must have technical or professional skills: Competency in Microsoft Excel, Word, and Outlook Well organized, detail oriented and flexible to handle multiple assignments. Demonstrate a high level of accuracy, even under pressure. Excellent interpersonal and telephone skills. Ability to multi-task Bi-Lingual in Spanish Analytical Skills Call Center Support Soft Skills Sit or stand to answer a phone for the duration of the workday Sit or stand to use a keyboard, mouse, and computer for the duration of the workday Prolonged sitting while answering phones at a computer terminal for the majority of the workday required. Contact GURJANT "GARY" SINGH | LEAD RECRUITER Office View phone number on click.appcast.io #J-18808-Ljbffr Amerit Consulting
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