Systems Administrator

Job Description

Job Description

Description:

Job Title: System Administrator

Department: Information Technology 

Reports To: IT Infrastructure & Security Manager

FLSA Status: Exempt

Travel: up to 10%

Job Summary

The System Administrator role is responsible for the day-to-day administration and support of end-user technology services across the organization. This position serves as the primary owner of the IT help desk, employee onboarding and offboarding processes, endpoint management platforms, and telecommunications systems. The role ensures company devices, user accounts, software, and communication tools are provisioned, maintained, secured, and supported in a consistent and efficient manner while delivering a high level of customer service to associates throughout the organization.

Essential Duties & Responsibilities

• Oversee daily IT help desk operations, ensuring timely resolution of technical support requests and adherence to service level expectations.
• Serve as the primary escalation point for help desk issues involving hardware, software, Microsoft 365, mobile devices, printers, and user account access.
• Manage employee onboarding activities, including account provisioning, device configuration, software deployment, security group assignments, and orientation support.
• Coordinate employee offboarding activities, including account deactivation, equipment recovery, access reviews, and documentation of completed activities.
• Administer Microsoft Intune and related endpoint management solutions, including device enrollment, configuration profiles, compliance policies, application deployment, and security settings.
• Manage the organization's Remote Monitoring and Management (RMM) platform, including monitoring device health, automation tasks, patch management, and remediation activities.
• Support and administer corporate telecommunications systems, including user provisioning, extensions, voicemail configuration, call routing, and documentation.
• Administer Microsoft 365 user accounts, licensing, and core services including Exchange Online, Teams, OneDrive, and SharePoint.
• Maintain endpoint lifecycle management processes, including hardware deployment, replacement planning, asset tracking, and inventory management.
• ·onitor software licensing utilization and assist with renewals, compliance, and optimization efforts.
• Develop and maintain IT procedures, knowledge base articles, onboarding/offboarding documentation, and standard operating procedures.
• Coordinate with vendors and service providers to troubleshoot issues, support projects, and maintain business services.
• Assist with IT compliance, audit support, security initiatives, and policy enforcement related to endpoint and user management.
• Identify opportunities to improve IT operations, automate repetitive tasks, and enhance the end-user support experience.
• Provide occasional after-hours support for critical business systems, user onboarding/offboarding activities, or emergency incidents.
• Perform other duties as assigned.

Requirements:

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The ideal candidate will possess strong customer service skills, organizational abilities, and technical knowledge related to endpoint management, user administration, and IT operations.

• Strong knowledge of Microsoft 365 administration, including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID.
• Experience administering Microsoft Intune or other endpoint management platforms preferred.
• Experience utilizing Remote Monitoring and Management (RMM) tools to manage, monitor, and support endpoint devices.
• Understanding of user lifecycle management, including onboarding, offboarding, access management, and asset control processes.
• Experience supporting VoIP and business telephone systems preferred.
• Strong troubleshooting skills across Windows operating systems, hardware, software, printers, mobile devices, and cloud applications preferred.
• Ability to prioritize multiple requests and manage competing deadlines in a fast-paced environment preferred.
• Knowledge of IT security best practices, endpoint compliance, and audit requirements preferred.

Education Requirement/Work Experience

• 2+ years of progressive IT experience in Microsoft, Windows, and IT Policy Management is preferred. 
• Manufacturing experience preferred.

Core Values 

Our core values define how we work and what we expect from every associate. The ideal candidate will consistently demonstrate these values in performing the responsibilities of this role. Each core value represents essential behaviors and competencies aligned with the duties and qualifications of the position.

• Accountability – We take full responsibility for our actions and outcomes, ensuring transparency and trust with our stakeholders, customers, associates, and the environment. Competencies: Problem Solving, Decision Making, Planning & Organizing, Resilience, Time Management/Prioritization and Learning Agility
• Innovation – We champion creativity and collaboration, continually striving to deliver groundbreaking solutions that transform our industry and exceed expectations. Competencies: Creativity & Curiosity, Continuous Improvement, Vision & Strategic Thinking, and Collaboration & Teamwork
• Integrity – We uphold the highest ethical standards of honesty, transparency, and ethical behavior in every decision and action, fostering trust at all levels in our organization. Competencies: Honesty, Consistency & Dependability and Commitment to Excellence
• Adaptability – We embrace change agility and resilience, staying flexible and proactive in a constantly evolving world. Competencies: Communication, Results Oriented and Flexibility
• Caring – We prioritize the well-being of our people, communities, and business partners, recognizing that their success and happiness are vital to our own. Competencies: Organizational Savvy, Risk Management, Compliance, Diversity, and Empathy
• Passion – We are driven by a relentless pursuit of excellence, demonstrating determination to succeed while maintaining humility and respect for others. Competencies: Commitment, Persistence & Tenacity, Humility and Respect

Physical Demands  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this Job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The work environment is typical of most office environments. The noise level in the work environment is usually low to moderate level.

The above statements are intended to describe the general nature and level of work being performed by those assigned to a particular position. This document in no way states or implies that this is as an exhaustive list of all responsibilities, duties, and skills required and personnel may be required to perform duties outside their normal responsibilities from time to time, as needed. The Company reserves the right to change, modify, amend, add to or delete from, any section of this document as it deems, in its judgment, to be proper.

#LI-MR1