Senior Escalations & Customer Experience Lead
Sunrun
Sunrun Inc. in California seeks an experienced professional to manage escalated customer issues and enhance customer success. The role requires strong communication skills, a customer-focused mindset, and at least 5 years of relevant experience. Candidates should be proficient with Google Suite and Salesforce, capable of working in fast-paced environments with minimal supervision. The company offers a dynamic culture emphasizing employee development and well-being. #J-18808-Ljbffr
$44.79k - $67.19k
...committed to serving seniors and the chronically ill... ...day. Responsibilities Escalation Ownership & Service Recovery... ...market‑leader cases. Lead service recovery with... ...the overall member experience. Collaboration &... ...with the Supervisor, Customer Success to align priorities...SuggestedWork experience placement- ...SupportFinity™ is looking for a Customer Experience Manager II in California, MO, responsible for overseeing customer engagement and communication. You will manage day-to-day interactions, conduct business reviews, and optimize solution performance using data analysis...Suggested
$75k - $85k
Confidential in California is seeking an experienced Customer Service Manager to oversee the daily operations of the customer service... ...customer satisfaction. The ideal candidate will have over 5 years of experience in customer service, including at least 2 years in a...Senior- ...TJ Maxx is looking for a Store Leader in California who will be responsible for this position's customer service and associate leadership. As a key member of the management team, you will oversee the store's day-to-day operations, ensuring that customer needs are met...SuggestedFlexible hours
- The Michael's Companies is seeking a Part-time Customer Experience Manager in California. This role involves delivering a customer-centric shopping experience and managing front-end operations while leading a team to meet performance metrics. This position requires strong...SuggestedPart time
- ...Collectors Universe, Inc. is seeking a Senior Customer Care Technical Support Engineer for a... ...Product teams, managing high-severity escalations, and conducting analyses on technical... ...ideal candidate will have over 5 years of experience in Technical Support Engineering and...SeniorTemporary workFlexible hours
$80k - $85k
...hammers and nails. It takes integrity, trust, experience, and support. Our success is based on... ...The Management Trust Position Title: Senior Community Association Manager Location:... ...a professional, helpful, and courteous customer experience focus. Job Duties and Responsibilities...SeniorFull timeFor contractorsWork at officeLocal areaRelocationMonday to FridayShift workAfternoon shift- A leading technology firm is looking for a Senior Vibration Analyst and Support Lead to enhance customer success with their APM/PdM platform. The ideal candidate will have over 8 years of experience in maintenance engineering, strong skills in vibration analysis, and excellent...SeniorFull time
- ...Collectors Universe, Inc. is seeking a Training Lead for the PSA Customer Care department. You will deliver training to new hires and existing... ...developing teaching plans. The ideal candidate has 4-6 years of experience in a training environment and strong skills in project...SeniorFlexible hours
- Description A Victoria’s Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience...
- Arcosa Inc. is looking for a Customer Service Manager located in California, Missouri to lead a team of customer service and quotations representatives. In this... ...develop effective policies to enhance customer experience. Preferred candidates will have a Bachelor’s degree...
- ...Health & Fitness is seeking a Customer Service Manager in California... ..., who is responsible for leading a team to ensure excellence in... ...daily operations, resolving escalated customer issues, and fostering... ...over 5 years of customer-facing experience and a Bachelor's degree....
- A leading energy corporation is seeking a Customer Analytics Manager to enhance the customer experience through data-driven insights. You will lead analytics delivery, managing the data team and ensuring data quality while utilizing advanced statistical techniques and machine...
$44.79k - $67.19k
The onsite Member Experience & Engagement Lead is a subject matter expert in the health care experience our members navigate daily. They support... ...Minimum Requirements Experience: Minimum three (3) years of customer service experience. Preferred: 5+ years customer service...$44.79k - $67.19k
Overview Alignment Health is committed to serving seniors and those who need it most. The hybrid Member Experience & Engagement Lead is a subject matter expert in the health... ...Requirements Minimum three (3) years of customer service experience. Preferred: five (5) or more...$112k - $224k
...Abbott is seeking a professional to lead customer experience strategy for their Diabetes Care division. This role focuses on developing a unified customer experience across all channels, ensuring high-quality solutions that meet consumer needs. The ideal candidate has...- Victoria's Secret is seeking a Customer Experience Lead in California, Missouri, who will be responsible for delivering exceptional customer and associate experiences to drive top-line sales. The ideal candidate will lead a team on the sales floor, manage store operations...
- Abercrombie & Fitch Co. is seeking Brand Representatives in California to enhance our store experience. This role focuses on connecting with customers, maintaining store presentation, and processing transactions efficiently. Ideal candidates enjoy working with people,...
- Victoria's Secret is seeking a Customer Experience Lead in California to enhance customer and associate experiences, driving top-line sales. This role involves leading and coaching associates on the sales floor, maintaining visual merchandising standards, and ensuring...
$28 per hour
What You’ll Do: Lead training in all key areas of the PSA Customer Care department that may have training needs. Deliver training to new hires, temporary employees... .... Who You Are: B.S. or B.A. preferred. 4-6 years of experience in a training environment required. 2-4 years...SeniorHourly payFull timeTemporary workWork experience placementFlexible hoursAfternoon shift- ServiceTitan, Inc. is looking for a Senior Product Manager to join the Lifecycle Intelligence... ...owning AI-driven initiatives to enhance customer interactions from onboarding through... ...strategies that improve customer experiences across various channels. Ideal candidates...SeniorFlexible hours
- Prmech in California, Missouri, is seeking a Customer Engagement professional to conduct... ...ll act as the trusted advisor for customer experience matters, ensuring customers feel valued and supported. This role involves leading customer feedback sessions, tracking satisfaction...
- ...Antler is looking for a Senior Strategic Customer Success Manager to support large clients in transforming... ...strategies, requiring expertise in leading complex engagements and working cross... ...will have over 10 years of experience in strategic roles involving Fortune...SeniorRemote work
$83k - $134k
...effectiveness and efficiency of our customer support function. You will... ...troubleshoot effectively and escalate where necessary to get to the... ...ensure a high-quality customer experience. - Process Improvement: Identify inefficiencies and lead initiatives to streamline...Senior- ...A leading wellness company is seeking a Customer Success Operations Manager to design and optimize customer support operations. This role will be responsible... ..., leveraging AI and automation to enhance customer experience, and collaborating across departments to ensure...
$64.8k - $93.03k
A leading insurance intermediary company is seeking a Senior Account Manager to oversee a workers’ compensation book of business. The ideal candidate will... ...with agency partners, and ensure a top-notch customer experience. With a requirement of 4-7 years in workers' compensation...SeniorRemote jobFull time- Note: By applying to the Senior / Lead / Principal Software Engineer - Foundations Team posting, recruiters and hiring managers across... ...building foundational infrastructure that enables great customer experiences. Overview As a Software Engineer on the Foundations team,...SeniorWork experience placement
- ...Edisonrefertalent is seeking a Senior Advisor, Marketing to join the Customer Experience team. The successful candidate will develop and implement innovative marketing strategies that enhance customer engagement. This senior role requires ten or more years in marketing...Senior
- ...Varley is seeking a Senior Style Advisor in California, responsible for delivering exceptional customer experiences as a brand ambassador. The SSA will mentor colleagues, drive sales... ...create memorable shopping experiences and lead with confidence in a premium retail...Senior
- ...concerns. About The Role We are looking for a customer-obsessed, operationally sharp Head of Customer Experience to lead and elevate the CX function at Arrae. This... ...for team members Own headcount planning and escalation protocols across all support channels Customer...
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