Director, Project Management Office

Job Description

Job Description

Description:

Choice Solutions is seeking an experienced and strategic Director of Project Management Office (PMO) to lead and mature our project delivery organization. The Project Management Office (PMO) is responsible for ensuring the successful delivery of client-facing projects and service offerings across professional services and managed services, as well as internal initiatives. As a key member of the leadership team, the Director of PMO will establish project governance, standardize delivery methodologies, optimize resource management, and ensure successful execution of client-facing and internal initiatives.

This role is responsible for driving project excellence across both professional services and managed services to include technology implementations, cloud migrations, cybersecurity engagements, infrastructure projects, and strategic business initiatives. The Director of PMO partners with service leadership to drive engineer utilization and resource optimization. The ideal candidate combines strong leadership capabilities, operational discipline, and customer-facing expertise within a technology consulting services environment.

Candidates must reside within the Kansas City metropolitan area and be able to regularly attend in-person meetings with clients and internal teams. A hybrid schedule of 3 days in the office and 2 days working from home is offered after training is complete.

Responsibilities:

PMO Leadership & Strategy

• Develop and execute the PMO vision, strategy, and roadmap aligned with organizational objectives and generally accepted project management best practices
• Establish a culture of consistency with project governance frameworks, standards, methodologies, and best practices
• Drive continuous improvement initiatives that enhance project execution, client satisfaction, and profitability
• Build and maintain reporting and project portfolio visibility

Project Portfolio Management

• Oversee a portfolio of client and internal projects from initiation through closure
• Ensure projects are delivered on time, within scope, within budget, and to quality standards
• Manage project prioritization, resource allocation, capacity planning, and risk management
• Monitor project performance metrics and implement corrective actions when necessary

Team Leadership & Development

• Lead, mentor, and develop Project Managers, Project Coordinators, and other PMO personnel
• Foster a culture of accountability, collaboration, and customer service excellence known as the “Choice Experience”
• Establish performance goals and career development plans for PMO team

Client Engagement

• Serve as an executive sponsor and escalation point for strategic client projects
• Build trusted relationships with client stakeholders and internal business leaders
• Participate in project reviews, executive steering committees, and business planning sessions
• Ensure client expectations are managed effectively throughout project lifecycles

Financial Management

• Oversee project budgeting, forecasting, revenue recognition, and profitability analysis
• Partner with finance and operations teams to optimize project margins and utilization rates
• Monitor project financial performance and implement corrective actions to improve outcomes

Cross-Functional Collaboration

• Partner with Service Delivery, Engineering, Sales, Customer Success, and Executive Leadership teams to ensure seamless project execution
• Work with service directors to ensure effective utilization of resources and resource alignment and optimization
• Align project delivery processes with organizational goals and client commitments
• Improve handoff processes among sales, project delivery, and managed services operations
• Other duties as assigned

• Bachelor's degree in Business, Information Technology, Project Management, related field, or equivalent work experience
• At least 8 years of project management experience, including at least 3 years in a PMO leadership role
• Relevant certifications such as the PMP (Project Management Professional), PgMP, PMI-ACP, Scrum Master, etc.
• Demonstrated ability to track, prioritize, and manage a significant number of simultaneous activities and milestones and prioritize tasks appropriately
• Experience within a Managed Services Provider (MSP), technology services, consulting, or IT solutions environment is preferred
• Strong understanding of project governance, portfolio management, and resource planning
• Proven leadership experience managing and developing high-performing teams
• Exceptional communication, presentation, and stakeholder management skills
• Experience with ConnectWise Manage, Moovila, Autotask, HaloPSA, Microsoft Project, Smartsheet, Jira, Monday.com, or similar platforms

Choice Solutions Requirements & Expectations:

• Express a positive and confident, can-do attitude
• Dependable, adaptable, flexible, and a team player
• Personal dedication to ongoing training and development
• Excellent organizational and problem-solving skills
• Strong oral and written communication skills
• Professional appearance, attitude, and communication
• Timely delivery of required internal documents, such as timesheets and expense reports
• Maintain confidentiality in all aspects of client, staff, and agency information
• Able to handle challenges and issues in a professional and supportive manner