Vice President, Infrastructure Services (Remote)

Vice President, Infrastructure Services

A technology solutions firm based in Orlando, Florida; AssistRx focuses on connecting pharmaceutical and biotech manufacturers together with their patients, providers and pharmacies. iAssist?, AssistRx's flagship product is a state-of-the-art technology that simplifies the prescribing process of specialty therapies and applies a menu of technology solutions that ultimately improves what is most crucial to every pharmaceutical and biotech brand accuracy, adherence and, most importantly, access and speed to therapy.

The Vice President, Infrastructure Services owns the strategy, delivery, and continuous improvement of enterprise infrastructure and end-user technology services, ensuring reliable, scalable, and cost-effective operations that support business continuity in a healthcare call center environment.

This position oversees five teams focused on:

• Production Infrastructure
• Telephony
• Commercial off-the-shelf (COTS) support
• End-user technology and support
• Project Management Office

The role is both operational and transformational:

• Lead the shift from reactive to proactive support
• Drive metrics-driven service management
• Design and execute a phased migration from colocation infrastructure to secure hybrid/cloud platforms
• Modernize and scale telephony technologies
• Adopt AI and automation technologies to improve resilience and efficiency

A successful candidate will partner closely with business and technology leaders to align infrastructure with corporate objectives.

Leadership & Strategy

• Define and execute the enterprise infrastructure strategy, aligned to business goals, including the roadmap for migrating from colocation to secure hybrid/cloud platforms and for embedding AI and automation
• Lead and develop multi-disciplinary teams, fostering accountability, innovation, and a culture of service excellence
• Build leadership bench strength and grow organizational capability in automation, platform engineering, and data-driven operations

Infrastructure & Service Operations

• Oversee the design, implementation, and operation of core infrastructureservers, storage, cloud platforms, telephony, and end-user computingensuring high availability, performance, and reliability
• Lead end-user technology services, including device lifecycle management and service desk operations
• Lead incident, problem, and change management with a focus on root-cause resolution and operational stability

Transformation & Solution Design

• Own solution design for infrastructure and workplace technology, translating business needs into scalable, supportable architectures
• Define and execute migration strategies (rehost, replatform, refactor, retire) with clear governance and business-case alignment
• Drive the shift to proactive service management through monitoring, automation, and preventative maintenance, using cloud adoption to improve resiliency, observability, and standardization
• Establish service levels, KPIs, and operational reporting to improve performance and user experience

AI Enablement & Innovation

• Identify, prioritize, and operationalize AI use cases across infrastructure and service operations (e.g., predictive monitoring, intelligent ticket routing, virtual support agents, capacity forecasting)
• Establish governance, standards, and measurable outcomes for AI adoption, ensuring cloud and data platforms provide the scalable foundation required