Field Service Administrator

Field Service Administrator At RDO Equipment Co., we're looking for a Field Service Administrator who enjoys keeping things organized, accurate, and running smoothly behind the scenes. In this role, you'll support the service department by managing key processes that help our technicians, managers, and customers succeed. If you're detail-oriented, customer-focused, and thrive in a fast-paced environment, this could be a great fit for you. What's In It For You: $20 $28 / hour Competitive wages and profit sharing program to match your skills and experience. A comprehensive benefits package that supports your well-being. A company that lives by its core values : they're not just words on a wall they're how we work, grow, and lead. Why RDO? When you join RDO Equipment Co., you'll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world's leading equipment and technology manufacturers, but we're a people business first. RDO has grown from humble roots, guided by a family's values, and shaped by the strengths, voices and entrepreneurism of our team members. RDO Equipment Co. has a network of seven construction stores in the Southwest. This region is home to some of the fastest-growing construction markets in the U.S. Join RDO in Riverside, where you'll work to help customers in this area do the important work of building our nation. RDO supports many major contractors and companies in this region, all of them enjoy the competent, experienced partnership our team members provide. Are you ready to join them? What You Will Do: Support work orders: Ensure service work orders are accurate, properly charged, and closed in a timely manner. Handle warranty claims: Process warranty and product improvement claims, including submission, follow-up, and related documentation. Maintain records and reporting: Keep service files, reports, customer profiles, and equipment records organized and up to date. Be a service department partner: Communicate professionally with customers and internal teams to support a smooth service operation. For a complete list of duties and responsibilities, view the full job description here. What You Will Need: Strong organization: Ability to manage details, documentation, and multiple priorities in a fast-paced environment. Customer service mindset: A focus on supporting others and delivering a positive experience for internal and external customers. Clear communication: Ability to communicate clearly and professionally, both in writing and conversation. Tech-savvy: Confidence using computers and systems, with the ability to learn new tools quickly. Service process knowledge: Familiarity with service workflows, procedures, and terminology is preferred. Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship. Why You'll Love It Here: Diverse dealership: One of the largest and most diverse stores in the RDO network. Large customer base: Riverside has a wide customer base spanning the region. Equipment variety: Sell, service and support agriculture, construction, lawn & land, construction technology and Vermeer Equipment. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.