Receptionist- Endocrinology Clinic

POSITION:   RECEPTIONIST

DEPARTMENT: RURAL HEALTH

FLSA STATUS: NON-EXEMPT

Please read this job description carefully to ensure that you understand its contents, the job requirements, and expectations before signing this document.

JOB SUMMARY:
Under the direction of the Rural Health Clinic Supervisor and/or Director the clinic receptionist is responsible for providing professional customer service, obtaining and verifying patient demographics and insurance information, and scheduling patient appointments in an efficient manner, in accordance with established policies and procedures.

JOB RELATIONSHIPS:
Responsible to: Rural Health Clinic Supervisor and/or Director
Positions Directly Supervised: None
Regular Contact with: All Rural Health personnel, Physicians, and the public.

MISSION STATEMENT:
As an integral part of our community, Franklin Medical Center’s mission is to provide the highest quality health care and customer satisfaction to all those we serve. We are committed to delivering compassionate, capable, and personalized treatment to our patients and their families, always keeping in mind that our responsibility is to the health needs of the people.

 

ESSENTIAL JOB FUNCTIONS:

1. Serves as the primary point of contact for patients
2. Greets patients in a polite, prompt, helpful, and professional manner and provides any necessary instructions/directions
3. Answers, screens, and forwards incoming calls in a courteous and professional manner
4. Records messages and forwards to proper personnel. Provides basic and accurate information in-person and/or electronically (e.g. phone, email, etc.)
5. Schedules, coordinates, and reschedules patient appointments, as needed, including return/follow-up visits, consultations, and referrals
6. Maintains and updates scheduling information on provider schedules to ensure that patients are scheduled accurately
7. Works in conjunction with nurses and providers to accommodate scheduling requests
8. Compiles, processes, and maintains medical records of all clinic patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements
9. Reviews all patient forms for accuracy and completion according to office policies
10. Scans patient results, forms, information, etc. into the electronic system accurately in accordance with established clinic procedures
11. Accurately obtain and verify patient health insurance information and ensure eligibility and proper billing
12. Collects and process patient copays and deductibles accurately at the time of service in accordance with clinic policies
13. Follows opening and closing procedures according to clinic guidelines
14. Maintains a clean, organized, and sanitary front desk and waiting area to ensure a safe, professional, and welcoming environment for patients and staff
15. Monitor and maintain front office equipment to ensure proper functionality and promptly report or resolve any issues
16. Floats to other Rural Health Clinics as needed
17. Performs other duties as assigned.

QUALIFICATIONS:

Education:
High school diploma or equivalent.

Work Experience:
Desired, but not required. One year of experience in a medical office setting, medical insurance verification, and/or electronic medical records is preferred.

Required Knowledge, Skills, and Abilities:

• Strong written and verbal communication skills
• Ability to read and write effectively
• Ability to multitask and manage time effectively when completing several tasks at once
• Strong organizational skills
• Maintain confidentiality of patient and company information
• Strong customer service skills
• Familiar with medical terminology
• Proficient with computers and ability to learn computer software

Physical Requirements:  

• Ability to remain in a stationary position for long periods of time at a desk and working on a computer
• Frequent use of hands, wrists, and fingers to operate a computer keyboard, mouse, telephone, and order office equipment
• Occasionally move about the office/facility to access file cabinets, office machinery, other departments, etc.
• Frequently position self, such as bending, stooping, reaching, kneeling, or twisting to maintain files, retrieve files or office supplies, etc.
• Ability to communicate information accurately so others will understand
• Ability to hear and respond to telephone calls, alarms, and normal office conversations
• Visual acuity sufficient to read printed documents, computer screens, and handwritten materials
• Frequently move, lift, push, or pull boxes, equipment, files, etc. weighing up to 20 pounds across the office for various needs. 
• Occasionally assist patients such as pushing, pulling, transferring, etc. up to 50 lbs.

OSHA EXPOSURE CATEGORY A:     
Has exposure to blood borne pathogens.

Equal Opportunity Statement:
We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression or any other characteristic protected by federal, state or local laws.