Director of Commercial Services

Job Description

Our client is a nonprofit organization dedicated to assisting people with barriers to employment in achieving their individual vocational objectives and establishing self-sufficiency in the community.

Position Overview:

The Director of Commercial Services oversees all operations of our client's Commercial Services Department, ensuring contract performance, financial sustainability, and meaningful employment opportunities for individuals with disabilities. This role provides strategic and operational leadership for janitorial contracts across Morris County and manages a diverse team. The Director ensures the department maintains high standards for safety, quality, and customer satisfaction while supporting the organization's mission and values.

Schedule: Full-time, Salaried. While the typical schedule is Monday through Friday, 7:00 AM to 3:00 PM, nights and weekends may be required.

Key Responsibilities:

• Provide direct supervision, training, and performance feedback to department staff.
• Set clear expectations, measurable goals, and hold employees accountable for results.
• Manage personnel matters, including hiring, onboarding, scheduling, and performance reviews.
• Foster a positive, inclusive work culture that supports professional growth and teamwork.
• Oversee day-to-day janitorial and groundskeeping operations at Picatinny Arsenal and other contract sites.
• Ensure all contractual obligations are met, and service quality exceeds client expectations.
• Conduct quality assurance inspections and promptly address customer service issues.
• Prepare quotes, negotiate renewals, and pursue new business opportunities to grow departmental revenue.
• Monitor supply usage, equipment maintenance, and vehicle upkeep to ensure cost efficiency and safety.
• Ensure compliance with AbilityOne reporting requirements and all federal, state, and local regulations.
• Develop, review, and update departmental policies, procedures, and handbooks.
• Collaborate with the Finance team to develop and manage the annual departmental budget.
• Prepare and submit monthly performance reports to leadership.
• Lead the department's preparation for external audits.
• Promote the inclusion and success of individuals with disabilities in all aspects of work.
• Support Employment Horizons' mission, values, and commitment to high standards of service and safety.
• Maintain professional relationships with customers, program participants, and internal teams.

Benefits:
Competitive benefits package, including:

• Generous paid time off: 15 holidays, 18 vacation days, and 10 sick days.
• Employer-paid medical, dental, and vision coverage.
• Education assistance program.
• 401(k) plan with a 3% company match.
• Additional perks and benefits to support your personal and professional growth.

Qualifications

Required Qualifications:

• Bachelor's degree in Business, Project Management, or a related field.
• 5+ years of supervisory experience, preferably in janitorial, facilities, or contract management.
• 5+ years of personnel management experience.
• Excellent written and verbal communication skills.
• Strong organizational, planning, and multitasking abilities.
• Commitment to excellent customer service and high safety standards
• Maintain an even temperament in stressful situations.
• Excellent frustration tolerance and adaptability
• Good analytical and problem-solving skills.
• Demonstrated proficiency with Microsoft Office and Google Suite.
• A high degree of accuracy and attention to detail
• Valid driver's license.
• Ability to work a flexible schedule.

Preferred Qualifications:

• First Aid/CPR certification.
• Experience working with adults with disabilities.
• Bilingual in Spanish.
• Familiarity with government contracts, janitorial operations, or groundskeeping services.

Physical Demands and Work Environment:
This position requires regular communication, including speaking and listening. Employees may need to use hands for various tasks, including operating tools and managing materials. Occasionally, tasks may involve standing, walking, bending, or reaching. The employee must be able to lift up to 25 pounds as needed. Noise levels in the work environment are typically moderate.