AVP, Claims Client Services

Responsibilities Officer-level leader responsible for the strategic direction, leadership, and performance of CNA’s Client Services organization. Leads a national team of client-facing professionals who serve as trusted advisors to customers. Develops and maintains strong executive-level relationships with key distribution partners, brokers, and agencies across the country. Serves as a strategic business partner to senior Claim and Field leaders. Combines exceptional people leadership, organizational leadership, and relationship management skills to foster a high-performing, client-centric culture. Owns overall Client Services budget and is accountable for managing all expenses. Requirements Bachelor's degree with Master’s preferred in a related discipline, or equivalent typically a minimum of twelve years of related work experience, with seven years management experience mastery of the commercial insurance industry and risk management marketplace and products and services strategic thinking skills such that individual is able to develop and execute on both a short and longer term operational plan advanced communication skills (including both written and verbal) and demonstrated ability to interact and communicate with all levels of external and/or internal business partners within scope of responsibility demonstrated ability to collaborate, and to develop and build strong partnerships both externally and internally strong leadership and management skills demonstrating integrity and professionalism ability to drive results by identifying and resolving significant problems within scope of responsibility extensive high level customer service experience and capability to provide superior solutions to internal and/or external customers knowledge of Microsoft Office Suite and other business-related software. #J-18808-Ljbffr Jobtailor