Patient Encounter Specialist

Job Description

Job Description

JOB DESCRIPTION: The job of the Patient Encounter Specialist is to greet patients and welcome them into the office, schedule appointments by phone and schedule follow up appointments in a face to face setting.  

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties and responsibilities of the office assistant are:

• Register new patients. 

• Collect co-payments or balances on out-standing accounts. 

• Input insurance information

• Scan a photo id and insurance card(s). 

• Check patients in and notify the nurse/provider that the patient is here and ready to be taken back. 

• Check patients out.  

• Answer all phone calls that come into your line. 

• Make follow up appointments per the provider’s instructions. 

• Help the provider in any way he/she might ask of you.

• Be ready to type letters or send faxes for the provider or nurse if asked. 

• If in an office that uses paper charts, you will be required to help file charts and pull them for the next day. 

• Take messages for other staff members and provider if the patient or person does not want to leave a voice message and make sure they are delivered to the correct person. 

• Send the task to the correct person that it should be sent to.

• Call the next day’s patients before you leave if you are in an office that doesn’t have an automated calling system to remind patients of their appointments. 

• If you have to file charts, make sure the provider has finished all charting before you file the chart away.

QUALIFICATIONS:

• Must have at least a High School Diploma or G.E.D.

• Working knowledge of how a medical office runs.

• At least one year of experience working in the medical field would be preferred but not required.  

• CPR Certified preferred.

Our Mission

Centered in compassion and excellence, we serve to save lives while nurturing stronger and healthier communities for our persons served , employees, and families.

CORE VALUES:  

Moral, Ethical and Behavioral Guidelines

Family: OVP Health is proud to be a family-owned company. We hold ourselves to the highest standards: the family values that are passed from generation to generation. However, at OVP Health we also believe that our coworkers, our persons served  and our community are family. That means we will always treat you like family, no matter what health struggle you're facing. 

Quality: In an ever-changing health care industry, our commitment to consistent, high-quality care has been the same since day one. Our highly trained physicians and nurses are constantly striving to provide the latest, most advanced care and treatment to persons served . Our medication-assisted treatment program is fully accredited by CARF (Commission on Accreditation of Rehabilitation Facilities). In everything we do, our goal is to provide persons served  and their loved ones with the highest level of care possible.

Community: At OVP Health, we believe in giving back. And our commitment to improving the communities we serve doesn't stop at providing high-quality medical care. After work and on weekends, OVP Health employees can be found volunteering in the community, and we are proud to support a number of nonprofit groups in the areas we serve. 

Integrity: Ethical, responsible health care is a nonnegotiable at OVP Health. We treat our coworkers, our persons served  and our communities with honesty, truest and respect and hold ourselves to the highest standards of ethics and professionalism. Earning a patient's trust and loyalty is our greatest reward. 

EEO Statement

OVP Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.  In addition to federal law requirements, OVP Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers ,leaves of absence, compensation and training.

OVP Health expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.  Improper inference with the ability of OVP Health employees to perform their job duties may result in discipline up to and including discharge.