Medical Services Coordinator

Abode Services,

one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Service Coordinator for our Resetar program in Watsonville, CA.

When you join Abode, you’re not just taking a job, you’re becoming part of a team creating meaningful change in our communities and a commitment to lasting housing stability.

Our mission is to solve homelessness through housing and supportive services that help individuals and families achieve stability and independence. Grounded in the Housing First model, we meet people where they are and provide individualized support based on their needs, goals, and strengths.

Housing Ends Homelessness

Abode works to end homelessness by assisting low-income, unhoused people, including those with special needs, to secure stable, supportive housing; and to be advocates for the removal of the causes of homelessness.

Take Smart Risks

The Service Coordinator is responsible for the provision of housing services to individuals who are homeless. The Services Coordinator provides a variety of services to increase housing stability including counseling, referral to financial/credit counseling, referral to legal services, and developing an individualized housing plan that includes a path to permanent housing stability, subsequent to financial assistance. This position is also responsible for service coordination to ensure that participants are connected to other necessary supportive services.

Provision of comprehensive housing services to participants, which may include working directly with landlords

Working closely with other social service partners referring and providing services to participants.

Coordination of services for program participants to ensure that participants are receiving essential services to increase health and housing outcomes.

Assist residents in retaining housing and maximizing their independence and self-sufficiency by providing linkages to appropriate community services such as crisis intervention, rehab, income support and benefits acquisition, employment assistance, primary physical and mental health, substance recovery and family involvement.

Provide referrals for further assessment/treatment services for any areas of concern, such as developmental, learning disabilities, behavioral/healthcare needs, school readiness and exposure to drug, alcohol abuse and family violence within the household.

Create and maintain an Individual service plan and needs assessment for each household.

Meet with the household in person, either in the community or within the home as frequently as needed.

Attend program meetings with internal and external partners to coordinate services and ensure quality services.

Must be able to document services in a timely manner, using BIRP format.

Bachelor's degree in Psychology, Human Services, Social Work, Sociology, or related field or equivalent field experience.

~2 years case management experience providing services to homeless or low-income individuals and/or families.

~ Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.

~ Flexible schedule to work evening and weekend hours as needed.

Excellent verbal & written communication, organizational, and time management skills.

Professional experience in the human services or related field and demonstrated experience with low-income individuals and families.

Basic knowledge and understanding of applicable federal, state, and local laws.

Proficiency in Microsoft Office programs, systems, and platforms.

Ability to learn and use required mobile devices and business-related applications.

Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.

Competitive pay:

$28.85 - $31.74 per hour

~ Holidays:

12 paid holidays per year

~ 100% medical, dental and vision coverage options for employees

~ Legal and financial services and more through our Employee Assistance Program (EAP)

~ Mental health care service provided by Teledoc

~ Flexible Spending Account (FSA)

~ Retirement Plan:

403(b) w/ employer match & contribution programs