Remote IT Service Coordinator for MSP | SLA & Ticketing
Datastreamit
- Remote job
A U.S.-based Managed Service Provider is seeking a reliable Project Service Coordinator to manage ticketing, scheduling, and communication between clients and the engineering team. This fully remote role requires at least 2 years of experience in IT service coordination, particularly with tools like ConnectWise. The ideal candidate possesses strong English communication skills and a proactive approach to managing time and responsibilities. Competitive pay and professional growth opportunities are offered. #J-18808-Ljbffr Datastreamit
- ...Service Desk Dispatcher / Coordinator Location: Charlotte, NC | In-Office... ...requests from initial ticket through resolution.... ...schedules. Coordinate remote support appointments... ...do not need to be an IT technician, but technical... ...response. MSP or IT experience is a...Remote workWork at officeLocal areaMonday to Friday
$21.63 per hour
...Service Desk Coordinator / IT Dispatcher (Entry-Level MSP) Location: Carrollton, TX | 100% Onsite Salary: $45,000–$50,... ...Help schedule engineers, assign tickets, and organize service appointments... ...to coordinate onsite and remote support assignments. Maintain...Remote workPermanent employmentFull timeInternshipMonday to Friday- ...LLC is seeking a Dispatcher for a 100% remote role focused on coordinating TAC operations and delivering... ...experiences. You will route and prioritize tickets, schedule technicians, and communicate... ...balancing multiple priorities and SLA commitments. The position emphasizes...Remote job
$39k
MSP Service Coordinator Looking to join an incredible team in Eastern North Carolina... ..., and grow your IT skill set in an environment... ...within the company. Full-Time Remote position Our IT Managed Services... ...responsible for day-to-day ticket dispatch and coordination. The...Remote workFull timeWork at office$85k - $95k
...Administrator (MSP / Hybrid WFH) Location... ...based Managed Services Provider hiring... ...time between remote support and onsite... ..., and general IT issues • Prepare... ...Manage assigned tickets from initial... ...support scope and coordinate with the remote... ...consistently meet SLA requirements •...Remote workLocal areaWork from home- ...controller of our IT support... ...flow of incoming tickets—ensuring requests... ...uptime during service and sales hours... ...Intake, Triage & Coordination Validate ticket... ...Control & SLA Management Perform... ...–4 years in an MSP, NOC,... ...EST ~ Fully remote position—requires...Remote workFull timeFixed term contractMonday to FridayFlexible hoursNight shift
- ...devices. Utilizing the Service Desk ticketing system to document all... ...issues within SLA timeframes. Troubleshooting... ...both onsite and remote work. Professionalism... ...equivalent) is preferred. MSP experience preferred... ...minimum of related IT support experience - including...Remote workWork at office
$50k - $60k
...IT Helpdesk Technician "Ticket Crusher" MSP We are currently seeking a IT Helpdesk Technician to join our growing... ...firewalls, and security Complete remote access solution implementation and support: VPN and Terminal Services Monitor the manage system alerts &...Remote work- To ensure the smooth handling of service tickets, the remote IT Service Management Coordinator will manage ticket triage, coordinate on-site dispatches, and monitor multiple boards for efficient ticket flow while providing high-quality service experiences. Key responsibilities...Remote work
$18 - $22 per hour
...Service Desk Coordinator Salary: $18-22 / hour Location:... ...Monitor schedules and ticket activity to ensure timely... .... Ensure on-site, remote, PTO, and other... ...Experience supporting an MSP, IT Services, Helpdesk,... ...escalation workflows, and SLA-driven environments...Remote workWork at office$65k - $75k
...Technician We are a customer-service focused IT Managed Service Provider who is... ...IT Helpdesk Technician Tier 2 (MSP) Responsibilities: Respond to calls, tickets and emails to troubleshoot reported... ...Server, Desktop Support, and Remote Support experience Extensive...Remote workWork at officeWork from home$60k - $70k
...Link Solutions is seeking an IT Service Management Coordinator to join our team in Orlando FL. U.S. Citizen... ...Active DoD Secret Clearance Non-remote (relocation incentive available)... ...incidents and work orders. Monitor ticket queues and ensure service requests are...Remote workFull timeTemporary workWork at officeRelocation packageMonday to Friday- Synergy ECP, headquartered in Columbia, MD, seeks a Ticket Coordinator to join a 24x7 Service Desk. You will monitor queues, prioritize work, and assign tickets to technical resources to meet SLAs and service objectives. Requirements include 2-4 years in customer service...
$80k - $90k
System Administrator (MSP Cloud Team)We have been... ...highest level of technology services to clients in NYC and... ...including managed IT services, project management... ...resolve Tier 2 service tickets to provide senior level... ...support to local and remote clients.Work alongside...Remote workWork at officeLocal areaWork from home- ...Summary/ObjectiveThe Service Desk Specialist (SDS)... ...client satisfaction, and ticket efficiency within our MSP.The employee will... ...ResponsibilitiesProvide remote and/or on-site... ...tickets and meet ticket SLA requirements. Follow... ...technology is used to provide IT services....Remote workFor contractorsFreelanceNight shift
$45k - $65k
CyberSheath Services International LLC is a rapidly... ...Service Dispatch Coordinator to our team!... ...coordinating the schedules of remote and field technical... ...Escalate support tickets related to... ...is meeting customer SLA’s Report the utilization of IT Support resources and...Remote work- ...Director of Managed Services (MSP) is responsible... ...customer-facing Managed IT Services... ...metrics including SLA attainment, response... ...resolution times, ticket aging, backlog, utilization... ...and solutions and coordinate those... ...Familiarity with RMM and remote management platforms...Remote workFull timeWork at officeWeekend workAfternoon shift
$95k - $105k
...an established Managed Service Provider (MSP) based in Florham Park... ...of onsite and remote support for our clients... ...in accordance to our SLA's. About Link High Technologies... ...beyond assigned tickets Clear communication... ...documentation current in IT Glue Participate in...Remote workFull timeTemporary workWork at office- ...Manager – Managed IT Services AG Schwallbach... ...delivery, project coordination and quality assurance... ....g., missed SLAs, ticket bottlenecks),... ...availability, priority, and SLA requirements;... ...-office position. Remote work is not... ...given the nature of MSP operations and client...Remote workFull timeContract workTemporary workWork at office
- ...of on-site, in-office, and remote hours Professional development... ...a highly skilled Managed IT Services (MSP) Level 3 Technician to join... ...and manage IT projects and coordinate with internal teams and external... ...Auvik, or similar. RMM & Ticketing Systems: Hands-on experience...Remote workWork at officeLocal areaWork from homeFlexible hoursAfternoon shift
$140k - $180k
...Annually Tier 2 Service Delivery Lead Position... ...Type: Full Time/Remote (occasional travel... ...change Turn ticket data into clear decisions... ...data quality Coordinate major-incident... ...framework for the desk: SLA compliance, first-... ...years' experience in IT service management...Remote workPermanent employmentFull timeContract workFor contractorsWork at officeShift workDay shift$162k - $193.56k
...OverviewThe Senior Manager, IT Service Desk owns end-to-... ...organization from ticket intake through... ..., overseeing an MSP relationship, and... ...and KPIs (e.g., SLA attainment, MTTR,... ...hardware provisioning, coordinating team and MSP... ...logistics processes for remote and field...Remote workFor contractorsWork at office- Bowman Williams is seeking a Level 2 Service Desk Engineer (MSP) to support clients remotely from Texas. The ideal candidate will handle escalations, manage Active Directory and Microsoft 365, and troubleshoot networking issues while maintaining strong client communication...Remote jobFull timeWork from home
$115k - $135k
...Role >>> Manager IT Service DeliveryAs the Manager... ...our onsite and remote workforce, and laboratories... ...Service Provider (MSP) services delivery... ...model, including ticket triage and... ...on ticket volume, SLA attainment, backlog... ...business teams to coordinate support, resolve...Remote workFull timeWork at officeFlexible hours$50k - $70k
...Job Title: Project Coordinator / Service Desk Triage Company: Quotient... ...) Location: D.C. Area (Remote) Service Ticket System (OCIO) Bi-Annual... ...Frontline Triage: Monitor the IT service desk queue for incoming... ...issue resolution. ~ SLA Management: Ensure tickets...Remote workFull time- ...Overview The IT Help Desk Manager will... ...role will manage service desk operations, staffing coverage, ticket handling, escalation... ...performance, and coordination with the College's... ...monthly service reports, SLA compliance reports,... ..., and remote support. Strong...Remote workWeekend workAfternoon shift
- ...Description Description: The IT Service Delivery Lead supports... ...leads IT initiatives (remotely) for our KS facility.... ...Triage, prioritize, and work tickets in the Kaseya queue; ensure SLA response and resolution... ...all Monoflo facilities; coordinate repair or replacement as...Remote workTemporary workWork at officeLocal areaShift work
- ...multiple clients in an MSP environment? We're a trusted... ...Managed and Cloud Services Provider with 20+ years... ...working across diverse IT environments, solving complex... ...: Provide both remote and on-site IT support... ...Track and resolve support tickets using ConnectWise or similar...Remote work
- ...Job Description IT/Telecom Service Desk Coordinator & Field Technician Dispatcher \n... ...delivery operations by managing ticket workflows, coordinating... ...technician schedules, and ensuring SLA compliance. This role is... ...Managed Service Provider (MSP) environment \n...Work at office
$65k - $75k
...System Administrator (MSP)Howell, NJ (Hybrid) Location... ...a fast-growing managed service provider (MSP) company... ...innovative and reliable IT solutions. Our company provides... ....Handle Level 2 support tickets (L1 tickets are... ...network connectivity issues, remote access support (Teams,...Remote workWork at officeWork from home2 days per week
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