Mailroom Associate

Mailroom Associate JLL

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Mailroom Associate at JLL, you'll be the vital connection keeping our Reston, Virginia client site running smoothly. This hands-on role combines mail operations, facility support, and white-glove customer service to ensure seamless daily operations. You'll manage everything from incoming packages to supply replenishment, serving as a key resource for building occupants while maintaining the professional environment our clients expect. If you thrive in active, varied work and take pride in organizational excellence, this opportunity offers a dynamic environment where your contributions directly impact workplace functionality and employee satisfaction.

What your day-to-day will look like:

• Receive, sort, and distribute all incoming mail and courier packages on the same day of receipt, ensuring timely delivery to building occupants
• Process outgoing shipments through multiple carriers (FedEx, UPS, USPS), applying correct postage and managing mail stop pickups throughout the facility
• Maintain supply inventory across the site by stocking copy rooms, printing devices, and breakrooms with necessary materials while ensuring cleanliness standards
• Service reprographic equipment by responding to paper jams, replacing interchangeable parts, and troubleshooting basic operational issues
• Conduct facility walkthroughs to identify and log building maintenance needs through Corrigo work order system, responding to assigned tickets within established timeframes
• Track and document daily workflow activities on volume reports, submitting weekly summaries to your Lead for operational oversight
• Provide employee move services and complete additional facility support tasks as assigned by the Facility Manager.

Required Qualifications:

• High school diploma or equivalent
• 1-2 years of related experience in mailroom operations, facility support, or similar service-oriented roles
• Valid driver's license with clean driving record and reliable personal transportation
• Demonstrated customer service excellence with ability to deliver white-glove service standards
• Physical capability to remain on feet for extended periods and regularly lift/move up to 25 pounds, occasionally up to 50 pounds
• Strong organizational skills with proven ability to manage multiple tasks simultaneously and meet same-day deadlines
• Self-motivated work style with exceptional attention to detail and time management abilities.

Preferred Qualifications:

• Working knowledge of Corrigo facility management software or similar work order systems
• Experience operating reprographic equipment including copiers, printers, and related office technology
• Familiarity with shipping carrier systems and postage meter operations
• Background in corporate office environments or professional building settings
• Basic troubleshooting skills for common office equipment issues.

Location:

Onsite Reston, Virginia

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Accepting applications on an ongoing basis until candidate identified.