Service Manager (60336)

Job Details Job Location: The Gregory North - Cary, NC 27513 Job Type: Full Time Hours per Week: 30-40 hours Education Level: Not Specified Salary Range: $38.00 - $39.00 per hour Travel Percentage: Up to 25% Job Shift: Day - including weekend and oncall Position: Service Manager III Unit Size: More than 500 units and/or multiple communities totaling 500+ units Reports To: Community Manager Direct Reports: Yes Role Overview As the Service Manager III, you’ll have a big mission. If you choose to accept it, your mission will be to coordinate the work of employees who repair and maintain buildings and facilities. You will prepare work schedules, assign work, oversee deliverables, and may be involved in new construction or modification of existing properties. You will be responsible for maintaining an adequate inventory of repair supplies, monitor the monthly maintenance budget, exhibit strong commitment to service needs of internal and external customers, and represent the company professionally and courteously. Key Responsibilities Using independent judgment to complete maintenance employee schedules and communicate assignments to maintenance staff. Participate in site staffing needs with the Community Manager. Assess training needs of employees, provide input for needed training programs, and coordinate and schedule appropriate training. Provide safety and skill training for all maintenance employees and assist with written property safety audits. Conduct daily property and grounds inspections to identify needed maintenance and liability hazards. Ensure all repairs and replacements are assigned and completed within company standards, including interior and exterior rehabilitation and construction projects. Assist with monitoring resident satisfaction and follow up on results with property maintenance staff. Comply with Occupational Safety & Health Administration (OSHA) and all other safety requirements. Understand and comply with federal, state, and local codes, policies, and internal systems regarding maintenance. Employ mechanical methods, practices, and tools to inspect, maintain, install, repair, replace, and clean equipment, including sourcing and installing new equipment. Assist in ensuring that preventive maintenance programs are implemented, followed, and documented per BH program guidelines. Ensure the maintenance and security of all property‑issued tools. Share on‑call responsibilities, including inclement weather conditions, with the maintenance team and respond to resident requests per company standards. Other duties as assigned. Qualifications More than 5 years of progressive maintenance and safety experience. Experience managing more than 500 units or multiple communities totaling 500+ units. Advanced computer skills and industry‑specific technology to coordinate and respond to resident/management requests. Ability to perform manual, task‑oriented work independently and prioritize tasks, assigning tasks to multiple teams. High school diploma is a plus. Required certifications: EPA Core, Type I Appliances, Type II HVAC, Certified Pool Operator. Must provide own industry‑specific hand tools. Physical Requirements Lifting up to 50 pounds. Full range of motion with upper and lower body; continual movement including standing, walking, bending, stooping, crawling, and climbing stairs. Ability to work with both hands for frequent grasping and manipulation. Push or pull items and reach overhead.Operation of a motor vehicle on‑site, if applicable. Exposure to all weather conditions. EEO Statement BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live. #J-18808-Ljbffr Bh Management Services