Front Desk Receptionist

Job Description

Job Description

Front Desk Receptionist – Pediatric Primary Care

We are seeking a friendly, dependable, and patient-focused Front Desk Receptionist to join our busy pediatric primary care office. This is a part-time position scheduled for 25 - 30 hours per week, with occasional additional hours available to provide coverage. The ideal candidate enjoys working with children and families, has excellent communication skills, and can remain organized and professional in a fast-paced environment.

Responsibilities

Greet patients and parents/guardians in a warm, friendly, and upbeat manner.

Answer and route incoming phone calls and respond to patient inquiries.

Schedule and confirm patient appointments.

Check patients in and out efficiently and accurately.

Collect co-pays and other patient payments.

Scan and upload documents into the electronic medical record (EMR).

Route emails, phone messages, and faxes to the appropriate staff members.

Enter and update patient demographic and insurance information.

Maintain accurate patient records while protecting patient privacy and confidentiality.

Provide excellent customer service to patients and families throughout their visit.

Assist with general front-office duties as needed.

Qualifications

Excellent communication and interpersonal skills.

Friendly, professional, and welcoming demeanor.

Strong attention to detail and organizational skills.

Ability to multitask and prioritize in a busy medical office environment.

Comfortable working with computers and electronic medical records.

Prior medical office experience is a plus, but not required for the right candidate.

Pediatric office experience is a plus.

Must be dependable, punctual, and able to work well as part of a team.

We are looking for someone who genuinely enjoys helping children and families and wants to be a positive, welcoming presence in our office.

Experience:

• Medical office: 1 year (Preferred)