Salesforce Business Systems Analyst

Salesforce Business Systems Analysta0MaA0000004OTZ.3Salesforce Business AnalystOverviewWe are hiring a Salesforce Business Analyst to play a key role in delivering high-impact CRM solutions within a fast-paced, technology-driven environment. This individual will act as a critical link between business stakeholders and technical teams, ensuring that Salesforce capabilities are effectively leveraged to drive efficiency, improve processes, and support business growth.This position is ideal for someone who combines strong analytical thinking with hands-on Salesforce experience and thrives in a collaborative, Agile delivery model.Key ResponsibilitiesRequirements & Stakeholder EngagementElicit, analyze, and document business requirements through stakeholder interviews, workshops, and working sessionsTranslate business needs into clear, actionable user stories, functional requirements, and acceptance criteriaServe as a liaison between business users and technical teams, ensuring alignment and clarity throughout deliverySupport Agile processes including backlog refinement, sprint planning, and prioritizationProcess OptimizationEvaluate current-state processes to identify inefficiencies, risks, and improvement opportunitiesDesign scalable future-state workflows leveraging Salesforce best practicesRecommend process enhancements to improve productivity, data quality, and user experienceSolution Alignment & Delivery SupportPartner with technical leadership to ensure solutions align with business objectives and platform capabilitiesDevelop detailed functional documentation to guide configuration and developmentSupport end-to-end solution delivery, including validation, testing alignment, and stakeholder sign-offCore DeliverablesBusiness and functional requirements documentationUser stories and acceptance criteriaProcess maps and workflow diagrams (current and future state)Supporting documentation for system enhancements and releasesQualifications2+ years of experience as a Business Analyst working with SalesforceSolid understanding of Salesforce platform capabilities, data models, and declarative featuresExperience supporting Sales Cloud, Service Cloud, or similar CRM solutionsStrong ability to translate between business needs and technical requirementsExperience working within Agile frameworks (e.g., Scrum, Kanban) and tools such as JiraExcellent communication, documentation, and stakeholder management skillsPreferredSalesforce Administrator certificationSalesforce Business Analyst certificationExperience working in distributed or cross-functional team environmentsWork EnvironmentFully remote with flexibility to support a distributed teamPreference for candidates aligned with U.S. time zonesThis is an opportunity to join a collaborative team focused on delivering scalable CRM solutions, where you will have direct impact on business processes, system adoption, and overall platform success.US$140,000 to US$160,000 USDBusiness Analysts RoleSkills: SalesforceLevel: Senior