General Manager - B2B Fulfillment Operations

General Manager – B2B Fulfillment Operations The General Manager – B2B Fulfillment Operations will oversee and advance Stord’s business‑to‑business (B2B) fulfillment operations. This high‑impact leadership role is accountable for delivering strong business performance, building scalable capabilities, and ensuring excellent client outcomes across our network. As the business owner for B2B fulfillment, you will set direction, drive operational and financial performance, and align cross‑functional teams to achieve company goals. What You’ll Do Set and execute the vision, strategy, and long‑term roadmap for B2B growth within Stord. Own business performance across key financial, operational, and customer success metrics. Provide leadership and direction across multiple functions, ensuring teams are aligned and delivering results. Identify opportunities to scale capabilities, improve efficiency, and strengthen client outcomes. Collaborate with cross‑functional partners in operations, sales, account management, product, engineering, and finance to deliver business objectives. Serve as the executive contact for major B2B clients, advocating for their needs while balancing business goals. Manage resources, budgets, and investments to maximize impact and ROI. Build, lead, and develop high‑performing teams that embrace accountability, innovation, and continuous improvement. Contribute to company‑wide leadership discussions and strategic planning. Adapt responsibilities and priorities as business needs evolve, ensuring Stord remains agile and competitive in the B2B space. What You’ll Need Bachelor’s degree in Business Administration, Engineering, Supply Chain, or related field (MBA preferred). 10+ years of progressive experience in fulfillment, logistics, or supply chain, with at least 5 years leading large‑scale B2B operations. Proven experience managing multi‑site fulfillment or distribution centers serving enterprise‑level retail or B2B clients. Demonstrated ability to oversee operations at scale, including high‑volume order processing, large teams, and significant P&L responsibility. Significant leadership experience in general management, operations, or business ownership roles, ideally within B2B, supply chain, or logistics. Strong track record of delivering measurable business results across financial and operational outcomes. Exceptional leadership and people management skills, with experience building and scaling high‑performing teams. Strong business acumen with the ability to balance strategy and execution. Excellent communication, negotiation, and relationship‑building skills across all organizational levels. Ability to thrive in dynamic, fast‑paced environments and pivot as business needs evolve. Willingness to travel 25‑50% as needed. #J-18808-Ljbffr