Director of Admissions & Intake

Director of Admissions & Intake Cherry Hill Nursing & Rehab | Westland, MI Position Type: Full-Time Position Overview Cherry Hill Nursing & Rehab is seeking a highly organized, relationship-driven Director of Admissions & Intake to oversee the facility's admissions process, coordinate patient transitions, and ensure a welcoming experience for prospective residents and their families. This role works closely with our Central Intake Director, Community Liaison, and facility leadership to ensure a seamless admissions process, support census growth, strengthen referral relationships, and maintain a high standard of room readiness for incoming residents. Key Responsibilities Admissions & Intake Coordination Coordinate patient transfers and admissions from hospitals, home, and other care settings in collaboration with nursing and therapy teams. Ensure all required admission agreements, regulatory documentation, and legal paperwork are completed and appropriate signatures are obtained. Facilitate a smooth and timely admission process while providing excellent customer service to residents and their families. Census Development & Marketing Outreach Conduct facility tours for prospective residents and their families, highlighting the facility, services, and accommodations. Build and maintain positive relationships with hospital discharge planners, case managers, physicians, and other referral sources. Support census development through timely follow-up and a positive experience for prospective residents and families. Cross-Department Collaboration Work closely with the Director of Nursing (DON), Social Services, and Business Office Manager to review bed availability, clinical capabilities, and financial approvals. Coordinate with appropriate departments to ensure incoming residents can be safely and appropriately accommodated. Maintain consistent communication across departments to identify and resolve potential barriers to admissions. Room Readiness & Resident Experience Partner with Housekeeping and Maintenance to ensure rooms are consistently clean, prepared, and admission-ready. Ensure rooms are equipped with the appropriate medical equipment and supplies to meet each incoming resident's needs. Coordinate welcoming baskets and thoughtful touches to create a comfortable, home-like environment for new residents. Maintain room readiness standards that ensure every new resident receives a positive first impression. Qualifications Previous experience in admissions, intake coordination, healthcare operations, or a related healthcare role preferred. Skilled nursing or post-acute care experience strongly preferred. Excellent communication, organizational, and interpersonal skills. Ability to manage multiple priorities and collaborate across departments. Strong customer service skills and a commitment to resident and family satisfaction. Proactive, detail-oriented, and comfortable taking ownership of the admissions process. Benefits We strive to provide our employees with a comprehensive and affordable benefits package, including: Medical and Prescription Drug, Dental, and Vision Coverage Telemedicine Program Company-Paid Group Life Insurance Voluntary Term Life Insurance and Short-Term Disability 401(k) Savings Plan Employee Assistance Program (EAP) Commuter Benefits Planned Time Off (vacation, personal, sick, and state sick leave) DailyPay – View your paycheck as it accrues daily, with the option to withdraw funds for a nominal fee Education Assistance Program Up to $5,250 per year toward tuition* Up to $2,625 per year toward repayment of a non-federal nursing student loan* Benefits, bonuses, and variable compensation plans are based on applicable state law and factors such as pay classification, job grade, location, and length of service. Join Our Team! At Cherry Hill Nursing & Rehab, we understand that a positive resident experience starts before the resident even walks through our doors. We are looking for someone who takes pride in creating a smooth admissions process, building relationships, supporting census growth, and making every new resident feel welcome.

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