Host, Winter 26/27

Hostess/Host

Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it's more than our work. It's our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it's an experience you just don't get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.

Just like the trees, we are growing! Apply today to grow your mountain roots with uswhether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!

Big Peaks, Bigger Perks

Employee perks:

• Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
• + Free Alterra season pass for spouse and dependents 25 & under
• 50% off window ticket price at IKON partner resorts
• Free access to Alterra Mountain destinations during time off
• Free ski-referral letters for employees to use at other mountain resorts during time off
• Free friends & family day-ski vouchers (periodic allotment)
• Discounts on Ski & Snowboard Lessons
• Discounts on Ski & Snowboard Rentals
• Discounts on Gear Tune-Ups
• Discounts on Food & Beverage
• Discounts at Crystal Mountain Retail shops
• Free Crystal branded swag
• Pro deals on gear with 100s of brands
• Discount Marketplace
• Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
• Employee-only Night Skiing events
• Employee Housing Available for eligible positions
• Accrued paid time off for eligible positions
• Group health insurance for eligible positions
• 401K benefit and generous match with immediate vesting for all staff members over 18
• Opportunities for growth, advancement, and year-round employment

Position Title: Hostess/Host

Business Unit: Summit House, Food & Beverage

Position Reports to: Restaurant General Manager, Supervisor

Positions Reporting to this Role: None

Location: Washington

Pay: $17.13 + Tips

Resort Overview, Culture and Vision

Crystal Mountain is the Pacific Northwest's premier destination for skiers, snowboarders, and summer adventurers. We are part of Alterra Mountain Company which consists of some of the world's most aspirational brands.

A career with Crystal Mountain is more than what you do today; it's being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.

Crystal Mountain delivers best in class service and adventures worthy of our extraordinary terrain and beauty.

We are here to shape the future of mountain adventure.

We Embrace Empowerment

We Honor Authenticity

We Cultivate Collaboration

We Prioritize Purpose

Job Summary

As a restaurant hostess/host of Crystal Mountain you have the most control over the flow of the restaurant. You are a key piece in the restaurant operation and direct the flow of service, working with the manager, the servers, and the kitchen on timing seatings to provide the best possible guest experience. You will greet guests with a smile as they enter and show them to their table, engaging with guests to ensure their meal is as good as it should be. To do well in this role you should be comfortable standing for long periods and keeping order over a very busy shift.

Essential Duties

• Greet guests promptly in a professional, friendly, and welcoming manner
• Manage waitlists using designated systems
• Provide accurate wait time estimates and maintain communication with waiting guests
• Escort guests to tables and present menus in accordance with service standards
• Maintain awareness of table availability, server sections, and pacing of service
• Communicate effectively with management, servers, and support staff regarding seating flow
• Adjust seating plans to optimize guest experience and operational efficiency
• Handle inquiries regarding waitlist, hours, and menu offerings
• Assist servers with set up and preopening work
• Maintain cleanliness and organization of the host stand and entry area
• Support service team as needed during peak periods
• Other duties as assigned

Knowledge, Skill and Ability Requirements

• Must ski or snowboard at an intermediate level
• High School diploma or equivalent preferred
• Ability to provide top notch customer service in a fast-paced environment
• A positive attitude and ability to work well under pressure with all restaurant staff
• Does high quality work with minimal supervision

Physical Demands and Working Conditions

• This position is required to work days, evenings, weekends and holidays while in operation.
• Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
• Manual dexterity to operate a computer and other common office equipment on a constant basis.
• Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
• Ability to work for extended periods of time bending, reaching, and speaking on a constant basis.
• Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.

An Equal Opportunity Employer