Business Analyst - Tolling Back-Office Modernization (Azure Cloud) - Remote

Job TitleAnalyze defect tickets and change requests across assigned modules (Collections, Transactions, etc.)Review requirements using RTM (Requirements Traceability Matrix), RDD (Requirements Design Document), and User StoriesPerform root cause analysis (RCA) for defects and validate against business requirements and technical specificationsDocument findings and prepare CRs or RCA reports for development teamsEnsure proposed solutions align with product architecture, technical standards, and compliance requirementsCollaborate closely with business stakeholders, development teams, and QA to ensure end-to-end resolutionSupport interface analysis between client Vector and external vendors (payment processing, reporting systems)Participate in backlog grooming, UAT support, and go-live readiness activitiesStrong understanding of tolling systems, electronic toll collection (ETC), and back-office operationsExperience with cloud-based platforms (preferably Azure) and data migration projectsProficiency in requirements analysis, RTM, RDD, and Agile user stories. Ability to perform root cause analysis and write clear CRs and RCA documentationFamiliarity with interfaces, API integrations, and backend data flowsPrior experience in transportation/tolling domain or large-scale modernization programs is a plus The Dignify Solutions, LLC